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StaticHost

We have bought the HTTP service back online. We are still working on getting MySQL, FTP, and cPanel back up.

Thank you for your patience in this matter.


Regards,

Steve McManus.
 
But I guess you have cancelled them!


I would like to say that the only thing likely to expand is Anthonys own inflated self importance and ego-

quote -"we are going to expand" -has got to be the most profoundly inane comment I have Ever heard from an 'alleged' business after 3+ days of downtime
 
lillybet said:
But I guess you have cancelled them!


I would like to say that the only thing likely to expand is Anthonys own inflated self importance and ego-

quote -"we are going to expand" -has got to be the most profoundly inane comment I have Ever heard from an 'alleged' business after 3+ days of downtime
Click to expand...

Why would we stop the plans that we had before this all happened? Once it's fixed, we can only move onward.
 
tired

Ok its been long enough now I am client since March 2005, I am very happy with there support, reliability and everything else. Everyone gets into trouble and you can't say machine to ---- off if something is going than it is going this isn't a $1,000,000,000,0 company and they can't afford to buy new servers right now to give you a switch and they are trying there best to get back server to run, yes these are bad days for them but it isn't that you leave them like this.

I even lost 16 customers of mine beleive me I gave $160 refund to them but yes that do happens this is life.

Don't take me wrong just to give you an example, after 9/11 do you say that F.B.I and NYPD should go out of business??? I mean that shouldn't have had happened in there presence , I know you won't say that but if you say than take another example.

You fell off stairs, you leg is broken will you say I should go out of life?? I know you won't why ??? because you was not 100% responsable for that because that do happens to everyone so why blame Steve & Anthony for something that didn't happened because of them.

This post is not to offend anyone but if you look at both sides of the trouble you'd find that this is life and such things happens in life and if you so much unhappy than don't try to find hosts of $20 per year go with $100 per year and you won't face downtime.
 
It seems that MySQL is only working for certain clients at the moment. We are working on restoring the MySQL service for all clients.


Regards,

Steve McManus.
 
Hi Statichost & everyone else,

Just wanted to say that we can access our site via the vsl account that is placed as a subdomain on statichost and therefore can access all of our content on the server, and we're now doing a back up of data to the local machine.

I guess it may take a few hours to get our domain proprogated, cos currently it shows a 'page can't be displayed' error (volunteersrilanka.org) and we can't access the cpanel or ftp since the passwords have got reset.
However, despite all the downtime, all you folks at StaticHost have done a great job with customer support services and still are, thanks for keeping us at VSL informed via this board of all progress and looking forward to acesssing our cpanel and ftp soon. Once again a big thank you - to you Steve & Anthony.

cheers,
Angelo.

Angelo Embuldeniya
IS Specialist,
VolunteerSriLanka (VSL)

(volunteersrilanka[at]gmail.com)


---------
UPDATE: our domain - volunteersrilanka.org is now up and running as well :)
 
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Don't take me wrong just to give you an example, after 9/11 do you say that F.B.I and NYPD should go out of business??? I mean that shouldn't have had happened in there presence , I know you won't say that but if you say than take another example.

You fell off stairs, you leg is broken will you say I should go out of life?? I know you won't why ??? because you was not 100% responsable for that because that do happens to everyone so why blame Steve & Anthony for something that didn't happened because of them.

yep maybe someone should put there hands up and take responsibilty [and had the guts to!} - when it happens on my watch I expect to stand up and be counted and try to be honest {which is were my real points are about - honesty - the world is full of everyone blaming everyone else for their own mistakes - is no-one responsible for nothing anymore!? Hmm I don't think you mean or want that. 9/11 is too much of a human tragegy for me to comment any further about the rights and wrongs of this in ANY context - me breaking my leg is a poor analogy really but, guess what, if it was my fault I kinnda think I'd tell people @"hey I feel down pissed or whatever lol!"

On reflection and again reading this hosts responses I feel they have been disingenous and have failed in their duties to take resonable steps to protect their client base and MOST IMPORTANT to be honest - if I as a real newbie can get my clients back up on an alternate server in under 24 hours and refund them AND email them all!! why cannot a 'purported' reliable host do the same?

As I said I have made my judgement and taken my decisions - to the rest I wish a heartfealt bon chance and wish you all aurevior
 
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We have updated the client base upon when we find out things, and we have tried our best to keep everyone happy. If you feel that this wasn't the case, then you can proceed from there. As we said earlier, we appologize for the downtime.
 
jonnyboy said:
my html is working but no sign of the sql as yet
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MySQL was fixed quite awhile ago. If you are experiencing some problems please PM me as it is most likely an account specific problem.


lillybet said:
and MOST IMPORTANT to be honest
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Honest? We have been honest throughout this entire outage... we have continued to post up to date information regarding the current situation.


lillybet said:
if I as a real newbie can get my clients back up on an alternate server in under 24 hours
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How were we meant to do this? The server had a kernel panick therefore it was unbootable. We contacted our datacenter for an OS reload which took them over 48 hours, and during this time the server was unplugged, so we couldn't access any of the data on it to move to a different server. :rolleyes2

We are sorry that you have decided to leave.


Regards,

Steve McManus.
 
lillybet said:
On reflection and again reading this hosts responses I feel they have been disingenous and have failed in their duties to take resonable steps to protect their client base and MOST IMPORTANT to be honest - if I as a real newbie can get my clients back up on an alternate server in under 24 hours and refund them AND email them all!! why cannot a 'purported' reliable host do the same?
Click to expand...

You could not be further from the truth. StaticHost has wholeheartedly tried to regain control of this server in a time of true crisis. It's not everyday that a bad stick of ram causes a kernel panic which leads to an extremely long OS reload (their DC was in the middle of migrating servers) which leads to the discovery of corrupted hard drive files, of which were password and mysql files that had to be rebuilt by hand. Murphy's law hit this server hard and whatever could go wrong did. This doesn't happen everyday! Honestly, it may have been a little longer than a seasoned host would have taken to rectify the situation. But as an outside observer I think they handled themselves fairly well.
 
Correct me if I am wrong but shouldn't servers be running with redundacy {and a back up}!and buffered ram that protects and rewrites itself thus preventing memory failure} and prevents such outages occuring in the first place - too be honest I care not a jot anymore - I am off with a new host happy as a pig in sh*t
 
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lillybet said:
buffered ram that protects and rewrites itself thus preventing memory failure
Click to expand...
Sure, you can get ECC RAM, but in this case this wouldn't have helped as their was a physical defect with the stick of RAM.


I am glad that you have found a new host and wish you the best of luck with them in the future. :)


Regards,

Steve McManus.
 
It's working fine on most of my personal acounts, except for a few. I would try going into your cPanel's mySQL area and then repairing the database to start :)
 
lillybet said:
Correct me if I am wrong but shouldn't servers be running with redundacy {and a back up}!and buffered ram that protects and rewrites itself thus preventing memory failure} and prevents such outages occuring in the first place - too be honest I care not a jot anymore - I am off with a new host happy as a pig in sh*t
Click to expand...

Welcome to the world of web site hosting. That guy hanging out down the hall? That's Outage. He hangs around, going from host to host; busting into people server's every now and again. Lots of people have tried to evict him, or keep him out using multiple doors, locks and even duplicate backup apartments. But he always finds a way in. He's just on his way outta here from this host. He'll probably head to another host's server next and cause them some grief too. I hate that guy.

lillybet: Downtime happens. I know it doesn't help alliviate the pain of losing even one customer. I know it's frustrating, maddening and causes heart palpitations. I've been through it. 1&1, WorldHost, CredibleHost, VPSColo. I've had downtimes greater than 24 hours with every single one. I survived. You will too. I don't mean to belittle your experience at all. I just want to make you aware, every host has some downtime. Some hide it very badly with large, large, lies. Some, like SH here, strive to keep people informed. For some it's worse than others. It's just like life - you hit a bump, you adjust, you move on. Anyway, best of luck with your new host.
 
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