Originally posted by Dieter
I'm currently hosted with them now so...
I was hosted with TeraByte before and they have great support: quick responses, ...
OK, they had some downtime too but not for eg 5 days
Also with Myacen: they moved my account, without any notification. I just got an email with my new account information. Some parts aren't working anymore (subdomains eg), there's very little information about the plesk CP....
I am hosted by Myacen, too, and I am having trouble also. I went to WhoIs and did a search on the URL and found out that Myacen is registered to Robert. I also had been noticing that every email I sent to Myacen was answered by Robert. I've sent many emails to Sales and Support and they all were answered by Robert. So, that tells me that Myacen is a one man operation.
This isn't necessarily bad. I just think that poor Robert is overworked, and when the servers went down that added to his workload. I think he's trying to do too much by himself, and needs to get some help.
I was feeling so good and confident about my decision to choose Myacen when I signed up, and I've lost that confidence. I should have done some more checking around, but there were some things that I didn't know--that I should have--to look for when picking a host. I don't want to leave Myacen, b/c at least I know what I'm dealing with now--and switching to a new host means I'll have a new set of
unknown issues. But, I don't think Myacen is the best choice for me, given my limited knowledge, and their limited support docs. But, that could just be me. I have high standards, and expect certain things---especially when I'm paying--and it doesn't matter if it's $25 or $250. It was all hard earned (or hard borrowed
).
I think Myacen is a
great deal for those who are
not new to web hosting and know the ins and outs of what you need to do to get a site up and running. But, for complete newbies, I would say to find a host with a complete FAQ and help guides, that will show a little TLC, and THEN go to Myacen when you don't need every little thing explained to you, LOL. Believe it or not, it makes me feel bad when I have to keep posting questions (which may be dumb to the more experienced), knowing that Robert and the other admins/moderators are already overworked.