Nexdog,
Thanks for advertising our plans.
This works out at 25 clients per support technician. The thing is, not many of our clients need much, if any technical support, if our technicians get snowed under, we hire more, simple as that!
I can answer about 25 support emails in one hour, so thats my 25 clients sorted. Dont forget that we also have 42 members on our forums, many of whom have scripting and web site management knowledge, and we're also building an in depth FAQ and support section.
All in all, even with only 7 technicians, we manage easily, and I still find myself trying to find things to do when nobody needs assistance......because I have many of our clients on AIM or ICQ I often find myself messaging folk just to check that everything is working fine, or to see if they need a hand with anything!
~Jerome