Hi all,
I opened a virtual hosting account with kikko.com about 9 days ago. Since I opened the account, the server has been down for 3 days. Now the server is back up, my site has disapeared (it has been replaced by some page stating how glad cobalt is that people are using one of their raqs) and I can no longer access my account (username is recognised, but my password isn't).
I have been sending kikko emails and leaving them messages on their live help for 3 days now and have had no response what so ever. I've told them if they don't respond by Monday, I will contact my credit card company and tell them to block payment. I've allready payed them $80 (setup fee and first month of hosting), which I probably will never see again. And I thought I had finally found the perfect host.
I'm posting this story to warn people off from using this host. Also I was wondering if anybody has any tips on how I can proceed in this matter. Is there maybe some consumer organisation I can contact if they refuse to refund my money? This is the worst hosting experience I've ever had.
I opened a virtual hosting account with kikko.com about 9 days ago. Since I opened the account, the server has been down for 3 days. Now the server is back up, my site has disapeared (it has been replaced by some page stating how glad cobalt is that people are using one of their raqs) and I can no longer access my account (username is recognised, but my password isn't).
I have been sending kikko emails and leaving them messages on their live help for 3 days now and have had no response what so ever. I've told them if they don't respond by Monday, I will contact my credit card company and tell them to block payment. I've allready payed them $80 (setup fee and first month of hosting), which I probably will never see again. And I thought I had finally found the perfect host.
I'm posting this story to warn people off from using this host. Also I was wondering if anybody has any tips on how I can proceed in this matter. Is there maybe some consumer organisation I can contact if they refuse to refund my money? This is the worst hosting experience I've ever had.