The host I have now advertises 24/7 support but it seems like once I was up and running, they stopped responding. Their "live chat" never seems to be online.Actually, when you choose a web host, you need to check whether they have a 24/7 Live Chat, or 24/7 Technical Support, it is very important.
We've been toI am so sick of hosts not responding to trouble tickets. My current host is just as bad as the host I left when I joined it and I am looking for a new host. Are there any hosts out there who actually respond to trouble tickets???
Though XeonServe may not a phrased it in the best way, the general essence if what he is trying to say is true. If you're paying two dollars per month for 1GB of space and 50GB transfer, you shouldn't expect your tickets to be replied to as fast as say a host that may charge $10 per month for 1GB space and 50GB transfer. True 24/7 support is likely to cost you a decent amount each month. Unfortunately some of the lesser know hosts tend to stretch the truth a bit. The best thing to do is ask yourself whether you could run a business in the mode they are, and use that as a basis for your expectations. Obviously we do not know have much you are paying or which host you are using. However, if you don't think you are getting what you are paying for, switch to an established host with a good track record.I AM paying for one, please do not make ASSumptions.
I am so sick of hosts not responding to trouble tickets. My current host is just as bad as the host I left when I joined it and I am looking for a new host. Are there any hosts out there who actually respond to trouble tickets???
I agree. You should be able to get a general idea from forums such as WebHostingTalk or SitePoint.1 - Security and Reliability
I would disagree here. Obviously you need the host to be monitoring their servers 24 x 7, but not everyone needs 24 x 7 support. If you do need it, make sure you are willing to pay for it or you are likely to be disappointed (many hosts claim they offer 24 x 7 support but don't deliver).2 - Service and Support. 24 x 7
True. Once again, you can check WebHostingTalk.3 - Stability
This is rather hard for a customer to determine. If prices look too good to be true and the host hasn't been operating with those price for at least a year, be wary. However, there are so many factors I think it would be difficult for most people to accurately determine financial stability.4 - Financial Stability
Cause you came with this link here : http://freewebspace.net/forums/showthread.php?t=2177203&highlight=iiPanelJust a question, why is the word iiPanel showing in red in all the posts in this thread?