pauloaiello
New Member
Okay, i thought it was all good, but its not.
Lets see the facts.
1- I bought a dedicated server plus a whole C class IP Block (256 Ip's).
2- Comfy's support told me they would need an extra day to assign me the ip addresses. And everything was fine.
3- 20 days after my monthly payment, i still dont have it.
Lets see the complete ticket:
Thats it.
Maybe after my payment expires, ill get those ip's assigned.
They answer you whenever they want.
Well, read it for yourself and think twice
Lets see the facts.
1- I bought a dedicated server plus a whole C class IP Block (256 Ip's).
2- Comfy's support told me they would need an extra day to assign me the ip addresses. And everything was fine.
3- 20 days after my monthly payment, i still dont have it.
Lets see the complete ticket:
Code:
Paulo Aiello Submitted: 03/23/2008 06:57:04 pm
Opened Ticket Hi, i've bought a 256 ip block, and im still waiting for it.
I was told its assignment would take 1 day, and it was march 18.
Anything wrong ?
De: Comfy Hosting Sales (sales@comfyhost.com)
Enviada:terça-feira, 18 de março de 2008 23:34:47
Responder-Para:sales@comfyhost.com
Para: Paulo aiello (xxxxxxxxxxxx)
HI, Server is ready, will need until tomorrow for the additional IP's.
IP: 67.215.***.***
Root password: *******
Processor: Pentium 4 2.6gHz (Free upgrade) Thanks
Code:
Admin User Submitted: 03/23/2008 07:18:32 pm
Time between events:
21 mins Nothing is wrong, we will get those IP's to you shortly.
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Paulo Aiello Submitted: 03/23/2008 07:35:47 pm
Time between events:
17 mins thanks for the reply. ill be waiting
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Admin User Submitted: 03/24/2008 06:34:05 am
Time between events:
10 hrs 58 mins Taking longer than usual to get that IP range justified, what's the purpose of this block of IP's?
Thanks
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Paulo Aiello Submitted: 03/24/2008 10:51:08 am
Time between events:
4 hrs 17 mins This one was the 1st subject we discussed in order so i could pay the invoice.
textarea : I need the lowest budget server you have, plus a /24 Ip block. I own a cost per action company. and im having several anti-fraudulent action tests.
and i was told it wouldnt take more than 1 day to have the ip's ready
Paulo Aiello Submitted: 03/24/2008 09:58:31 pm
Time between events:
11 hrs 7 mins Those IP addresses are the main reason why i signed up for this dedicated server.
Invoices were paid on 03/18. and you guys asked me 24hours for IP assignment.
almost 1 week has passed, and still nothing.
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Admin User Submitted: 03/25/2008 04:46:32 am
Time between events:
6 hrs 48 mins Still waiting on the justification form you in order to proceed, cannot allocate these IP's without it.
Thanks
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Paulo Aiello Submitted: 03/25/2008 10:25:15 am
Time between events:
5 hrs 38 mins Thats the justification:
I need the lowest budget server you have, plus a /24 Ip block. I own a cost per action company. and im having several anti-fraudulent action tests.
There's no other. By the time i paid for it, that justification was 100% OK.
So if you cant provide me what you told you could, please give me a full money refund. I need those ip addresses as soon as possible. Im loosing huge amounts of money with frauds and if you cant help me with what i need, im pretty sure i can find another place that will.
Since you can provide what i paid for, i think a money refund is more than fair. I have no further use for this dedicated server without the ip addresses.
Hope you understand
Code:
Admin User Submitted: 03/25/2008 03:31:07 pm
Time between events:
5 hrs 5 mins Sorry, by justification, I mean why do you need the IP addresses. What use do you have for them? I have to tell the IP distributer ARIN who works with giving out large blocks of IP's
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Paulo Aiello Submitted: 03/26/2008 08:34:20 pm Reopened
Time between events:
29 hrs 3 mins Ticket reopened
Paulo Aiello Submitted: 03/26/2008 08:35:15 pm
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0 mins Why is this ticket closed ?
do we have a solution already ? I still dont have my ip addresses after 9 days.
Code:
Admin User Submitted: 03/26/2008 08:36:44 pm
Time between events:
1 min Sorry, tickets get closed automatically after a certain period of time. I don't see what your justification was in this ticket. I need to tell the IP this information in order to distribute them.
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Paulo Aiello Submitted: 03/26/2008 08:42:26 pm
Time between events:
5 mins i told you already.
I need the lowest budget server you have, plus a /24 Ip block. I own a cost per action company. and im having several anti-fraudulent action tests.
There's no other. By the time i paid for it, that justification was 100% OK.
Why i need the ip addresses ??
For testing possible anty-fraud solutions. Thats the only reason / justificative.
I dont have another. When i paid for it, you never told me i'd need another.
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Admin User Submitted: 03/27/2008 06:50:49 am
Time between events:
10 hrs 8 mins Ok, got the justification. Just waiting on confirmation. Not sure why you need different IP's to test fraud, but we'll get them to you ASAP.
Thanks
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Paulo Aiello Submitted: 03/27/2008 11:09:00 am
Time between events:
4 hrs 18 mins Any chance you get me those ip's for today !??
Paulo Aiello Submitted: 03/27/2008 11:30:50 pm
Time between events:
12 hrs 21 mins what's going on ?? i've paid 100 dollars for 256 Ip's/*MONTH*
i've already lost 10 days, or 33% of 1 month. And i still have no clue about whats going on.
Paulo Aiello Submitted: 03/28/2008 03:38:13 pm
Time between events:
16 hrs 7 mins just bumping to avoid closure.
By the way, how this support works ?
1 answer / day ?
Paulo Aiello Submitted: 03/28/2008 03:38:40 pm
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0 mins 32 hours with no answer, this is outrageous. never seem something like that.
Paulo Aiello Submitted: 03/31/2008 05:56:49 pm
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74 hrs 18 mins im still waiting for it...
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Admin User Submitted: 04/01/2008 11:40:36 am
Time between events:
17 hrs 43 mins Hi there,
You can use.67.215.229.-175 to 67.215.229.256
Thanks
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Paulo Aiello Submitted: 04/01/2008 06:37:04 pm
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6 hrs 56 mins and how about the rest !?!
Paulo Aiello Submitted: 04/01/2008 06:49:52 pm
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12 mins THE SERVER IS DOWN. I CANT ACCESS IT !!! And its not 256 ip addresses. its barelly 100 !!
How about a money refund ? any chances? !?!?
Paulo Aiello Submitted: 04/02/2008 01:58:10 am
Time between events:
7 hrs 8 mins OMG, why is that so hard to answer my questions ?!?!
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Admin User Submitted: 04/02/2008 01:58:17 am
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0 mins Server rebooted, take a look.
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Paulo Aiello Submitted: 04/02/2008 02:08:07 am
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9 mins okay :)
server seems fine.
can you please tell me again all my available ip addresses ?? and close all the other tickets ?
thank u
Code:
Admin User Submitted: 04/02/2008 02:28:24 am
Time between events:
20 mins 67.215.229.-175 to 67.215.229.356
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Paulo Aiello Submitted: 04/02/2008 02:30:39 am
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2 mins thats about 80 ip's right ??
am i gettin the other ones soon ?
Paulo Aiello Submitted: 04/02/2008 02:39:21 am
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8 mins as far as i know, ip ranges go up to xxx.xxx.xxx.255
Paulo Aiello Submitted: 04/02/2008 10:34:06 pm
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19 hrs 54 mins hi, any chance you can assign a few more ip addresses until friday ?!
thank you
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Admin User Submitted: 04/02/2008 10:35:08 pm
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1 min Until Friday?
Thanks
Admin User Submitted: 04/04/2008 11:33:13 pm
Time between events:
48 hrs 58 mins Notice how we replied and you didn't.
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Paulo Aiello Submitted: 04/05/2008 10:28:35 am
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10 hrs 55 mins yeah, i bought 256 ip addresses. you gave me 80 so far
im still waiting for it. and ive lost more than 1/2 a month
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Admin User Submitted: 04/05/2008 06:46:25 pm
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8 hrs 17 mins Should be allocated today, waiting to see if ARIN will allow 256 IP's for a anti fraud tests or whatever you are doing.
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Paulo Aiello Submitted: 04/07/2008 07:27:42 pm
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48 hrs 41 mins Okay, its my 20th day at Comfy and i still dont have what ive odered.
If you guys cant provide me all ive paid for. please charge me those 80 ip's uve assigned and refund me the rest. Please i need a fast solution
Paulo Aiello Submitted: 04/07/2008 11:06:22 pm
Time between events:
3 hrs 38 mins 67.215.229.251
67.215.229.252
BOTH are assigned to another server.
67.215.229.255 is a broadcast IP
67.215.229.256 dont EVEN EXIST.
Im feeling ripped off. if i dont hava a good answer by the end of this day, i'll call my credit card operator and cancel this purchase.
Please, my ip addresses or a money refund or EVEN AN ANSWER. please, dont play dead
Thats it.
Maybe after my payment expires, ill get those ip's assigned.
They answer you whenever they want.
Well, read it for yourself and think twice