• Howdy! Welcome to our community of more than 130.000 members devoted to web hosting. This is a great place to get special offers from web hosts and post your own requests or ads. To start posting sign up here. Cheers! /Peo, FreeWebSpace.net
managed wordpress hosting

ComfyHost (utcrazy) - AVOID IF YOU CAN - PART II

Status
Not open for further replies.
P

pauloaiello

New Member
Okay, i thought it was all good, but its not.

Lets see the facts.

1- I bought a dedicated server plus a whole C class IP Block (256 Ip's).

2- Comfy's support told me they would need an extra day to assign me the ip addresses. And everything was fine.

3- 20 days after my monthly payment, i still dont have it.

Lets see the complete ticket:

Code: 
 Paulo Aiello  Submitted: 03/23/2008 06:57:04 pm       
 
Opened Ticket Hi, i've bought a 256 ip block, and im still waiting for it.

I was told its assignment would take 1 day, and it was march 18.

Anything wrong ?







De: Comfy Hosting Sales (sales@comfyhost.com) 
Enviada:terça-feira, 18 de março de 2008 23:34:47
Responder-Para:sales@comfyhost.com


Para: Paulo aiello (xxxxxxxxxxxx)





HI, Server is ready, will need until tomorrow for the additional IP's.
IP: 67.215.***.***
Root password: *******
Processor: Pentium 4 2.6gHz (Free upgrade) Thanks

Code: 
Admin User  Submitted: 03/23/2008 07:18:32 pm       
 
Time between events:
21 mins Nothing is wrong, we will get those IP's to you shortly.

Code: 
Paulo Aiello  Submitted: 03/23/2008 07:35:47 pm       
 
Time between events:
17 mins thanks for the reply. ill be waiting


Code: 
Admin User  Submitted: 03/24/2008 06:34:05 am       
 
Time between events:
10 hrs 58 mins Taking longer than usual to get that IP range justified, what's the purpose of this block of IP's?

Thanks

Code: 
 Paulo Aiello  Submitted: 03/24/2008 10:51:08 am       
 
Time between events:
4 hrs 17 mins This one was the 1st subject we discussed in order so i could pay the invoice.


textarea : I need the lowest budget server you have, plus a /24 Ip block. I own a cost per action company. and im having several anti-fraudulent action tests.


and i was told it wouldnt take more than 1 day to have the ip's ready


 
  

  
 Paulo Aiello  Submitted: 03/24/2008 09:58:31 pm       
 
Time between events:
11 hrs 7 mins Those IP addresses are the main reason why i signed up for this dedicated server.

Invoices were paid on 03/18. and you guys asked me 24hours for IP assignment.

almost 1 week has passed, and still nothing.

Code: 
Admin User  Submitted: 03/25/2008 04:46:32 am       
 
Time between events:
6 hrs 48 mins Still waiting on the justification form you in order to proceed, cannot allocate these IP's without it.

Thanks

Code: 
Paulo Aiello  Submitted: 03/25/2008 10:25:15 am       
 
Time between events:
5 hrs 38 mins Thats the justification:

I need the lowest budget server you have, plus a /24 Ip block. I own a cost per action company. and im having several anti-fraudulent action tests.


There's no other. By the time i paid for it, that justification was 100% OK.

So if you cant provide me what you told you could, please give me a full money refund. I need those ip addresses as soon as possible. Im loosing huge amounts of money with frauds and if you cant help me with what i need, im pretty sure i can find another place that will.

Since you can provide what i paid for, i think a money refund is more than fair. I have no further use for this dedicated server without the ip addresses.

Hope you understand

Code: 
 Admin User  Submitted: 03/25/2008 03:31:07 pm       
 
Time between events:
5 hrs 5 mins Sorry, by justification, I mean why do you need the IP addresses. What use do you have for them? I have to tell the IP distributer ARIN who works with giving out large blocks of IP's

Code: 
Paulo Aiello  Submitted: 03/26/2008 08:34:20 pm Reopened      
 
Time between events:
29 hrs 3 mins Ticket reopened

 
  

  
 Paulo Aiello  Submitted: 03/26/2008 08:35:15 pm       
 
Time between events:
0 mins Why is this ticket closed ?
do we have a solution already ? I still dont have my ip addresses after 9 days.

Code: 
Admin User  Submitted: 03/26/2008 08:36:44 pm       
 
Time between events:
1 min Sorry, tickets get closed automatically after a certain period of time. I don't see what your justification was in this ticket. I need to tell the IP this information in order to distribute them.

Code: 
 Paulo Aiello  Submitted: 03/26/2008 08:42:26 pm       
 
Time between events:
5 mins i told you already.

I need the lowest budget server you have, plus a /24 Ip block. I own a cost per action company. and im having several anti-fraudulent action tests.


There's no other. By the time i paid for it, that justification was 100% OK.


Why i need the ip addresses ??

For testing possible anty-fraud solutions. Thats the only reason / justificative.

I dont have another. When i paid for it, you never told me i'd need another.

Code: 
Admin User  Submitted: 03/27/2008 06:50:49 am       
 
Time between events:
10 hrs 8 mins Ok, got the justification. Just waiting on confirmation. Not sure why you need different IP's to test fraud, but we'll get them to you ASAP.

Thanks

Code: 
Paulo Aiello  Submitted: 03/27/2008 11:09:00 am       
 
Time between events:
4 hrs 18 mins Any chance you get me those ip's for today !??


 
  

  
 Paulo Aiello  Submitted: 03/27/2008 11:30:50 pm       
 
Time between events:
12 hrs 21 mins what's going on ?? i've paid 100 dollars for 256 Ip's/*MONTH*

i've already lost 10 days, or 33% of 1 month. And i still have no clue about whats going on.


 
  

  
 Paulo Aiello  Submitted: 03/28/2008 03:38:13 pm       
 
Time between events:
16 hrs 7 mins just bumping to avoid closure.

By the way, how this support works ?

1 answer / day ?


 
  

  
 Paulo Aiello  Submitted: 03/28/2008 03:38:40 pm       
 
Time between events:
0 mins 32 hours with no answer, this is outrageous. never seem something like that.

 
  

  
 Paulo Aiello  Submitted: 03/31/2008 05:56:49 pm       
 
Time between events:
74 hrs 18 mins im still waiting for it...

Code: 
Admin User  Submitted: 04/01/2008 11:40:36 am       
 
Time between events:
17 hrs 43 mins Hi there,

You can use.67.215.229.-175 to 67.215.229.256 

Thanks

Code: 
Paulo Aiello  Submitted: 04/01/2008 06:37:04 pm       
 
Time between events:
6 hrs 56 mins and how about the rest !?! 



 
  

  
 Paulo Aiello  Submitted: 04/01/2008 06:49:52 pm       
 
Time between events:
12 mins THE SERVER IS DOWN. I CANT ACCESS IT !!! And its not 256 ip addresses. its barelly 100 !! 

How about a money refund ? any chances? !?!?

 
  

  
 Paulo Aiello  Submitted: 04/02/2008 01:58:10 am       
 
Time between events:
7 hrs 8 mins OMG, why is that so hard to answer my questions ?!?!

Code: 
Admin User  Submitted: 04/02/2008 01:58:17 am       
 
Time between events:
0 mins Server rebooted, take a look.

Code: 
Paulo Aiello  Submitted: 04/02/2008 02:08:07 am       
 
Time between events:
9 mins okay :)

server seems fine.

can you please tell me again all my available ip addresses ?? and close all the other tickets ?


thank u


Code: 
 Admin User  Submitted: 04/02/2008 02:28:24 am       
 
Time between events:
20 mins 67.215.229.-175 to 67.215.229.356

Code: 
Paulo Aiello  Submitted: 04/02/2008 02:30:39 am       
 
Time between events:
2 mins thats about 80 ip's right ??
am i gettin the other ones soon ?


 
  

  
 Paulo Aiello  Submitted: 04/02/2008 02:39:21 am       
 
Time between events:
8 mins as far as i know, ip ranges go up to xxx.xxx.xxx.255 
Paulo Aiello  Submitted: 04/02/2008 10:34:06 pm       
 
Time between events:
19 hrs 54 mins hi, any chance you can assign a few more ip addresses until friday ?!

thank you

Code: 
Admin User  Submitted: 04/02/2008 10:35:08 pm       
 
Time between events:
1 min Until Friday?

Thanks

 
  

  
 Admin User  Submitted: 04/04/2008 11:33:13 pm       
 
Time between events:
48 hrs 58 mins Notice how we replied and you didn't.

Code: 
Paulo Aiello  Submitted: 04/05/2008 10:28:35 am       
 
Time between events:
10 hrs 55 mins yeah, i bought 256 ip addresses. you gave me 80 so far

im still waiting for it. and ive lost more than 1/2 a month

Code: 
Admin User  Submitted: 04/05/2008 06:46:25 pm       
 
Time between events:
8 hrs 17 mins Should be allocated today, waiting to see if ARIN will allow 256 IP's for a anti fraud tests or whatever you are doing.

Code: 
Paulo Aiello  Submitted: 04/07/2008 07:27:42 pm       
 
Time between events:
48 hrs 41 mins Okay, its my 20th day at Comfy and i still dont have what ive odered.

If you guys cant provide me all ive paid for. please charge me those 80 ip's uve assigned and refund me the rest. Please i need a fast solution


 
  

  
 Paulo Aiello  Submitted: 04/07/2008 11:06:22 pm       
 
Time between events:
3 hrs 38 mins 67.215.229.251
67.215.229.252

BOTH are assigned to another server.

67.215.229.255 is a broadcast IP

67.215.229.256 dont EVEN EXIST.

Im feeling ripped off. if i dont hava a good answer by the end of this day, i'll call my credit card operator and cancel this purchase.

Please, my ip addresses or a money refund or EVEN AN ANSWER. please, dont play dead


Thats it.

Maybe after my payment expires, ill get those ip's assigned.
They answer you whenever they want.



Well, read it for yourself and think twice
 
1) a screenshot would of been nicer to see other then all those text quotes (my eyes are burning)

2) i am no Pro but i believe you don't need so many IPs to test for fraud i think thats alittle too much :S

3) i think your the most impatient dude i've seen, you could of gave them atleast 2 days before making a ticket
 
256 IP's seems like something you should have better justification for. I don't deal with ARIN, but I think they're a little more strict than that.

If you can justify such demands in 3 words, I think you don't really need it.... which might explain why it took so long.
 
if they cant supply what i need, they should never have accepted the order. right ??

Or you first take the money and then you see if you can give me what i need ?? Thats not how it should work. I asked him first before i sign in.

He told me my server would be ready (including the ip addresses) in 1 day.

Im not telling he should give me the ip addresses. Im just tellin, IF he can't, give me my money back.
 
I was just waiting on my network provider to get the IP's justified. Unfortunately it's a rather long process. I did inform Paul that the IP pricing has changed at the network level and we won't even be able to get him the IP's at the price quoted.
 
256 IP's. Well that doesn't sound very usual.

Arin justification was required in this case and I don't see how 3 words can describe it.

Mark, make sure you define to this individual what he is and isn't getting with his package. Just so you don't get blamed for his lack of server security down the line.
 
I'd also like to add that posting support discussions and similar information in public is strictly against our TOS. Paulo, we are not doing business with you any further.
 
utcrazy said:
I was just waiting on my network provider to get the IP's justified. Unfortunately it's a rather long process. I did inform Paul that the IP pricing has changed at the network level and we won't even be able to get him the IP's at the price quoted.
Click to expand...

Yeah, and now you offer me credit ??

I dont want credit, i wont continue with your company. I think i have this right.

I paid you for something you cant give me. So give me back my money. Not credit my account if i never asked u to.
 
No Paulo, we are not crediting your account. Your server will be shut off at the end of your month to give you time to move files, but you can not continue your server through us. We are trying to provide a quality service and when certain mishaps occur we can't have people running to FWS before submitting a ticket.
 
you never answered my tickets. it was my last attemp to get what ive paid for.

you took 20 of 30 days to tell me you wouldnt provide me something you told that would take you ONE DAY.

you are the wrong one, and you dont care because you know i cant do anything against u.

But thats up to you. 50, 100 or 150 dollars wont kill me.

Im sure you will loose a lot more from people reading this post
 
Curious question, why did you need 256 ips? What kinda dedi were you going to run?

any screenies of your support tickets?
 
Last edited by a moderator:
No Paulo, I definitely will not. People realize when someone who has been around these parts quite a lot longer than you. They also realize the amount of integrity and respect I have for clients when I receive it in return. Especially those who receive outrageous deals like this one.

I could care less about $150 Paulo so I'm glad you are on the same page as me. But I am not refunding for something that was completely beyond my control, not to mention to someone whose lack of respect for the company drew him to post on FWS when there were issues that were non-existent to begin with. When the solution to a server problem is a reboot, and you don't ask for that reboot, there is nothing I can do really.
 
Last edited:
and that gives you the right to steal my money ??
cause that is what youre doing.

I paid u 100 dolar for something ive never seen, and youre not givin me back. You haven't paid it for the company you resell, so you just kept it to you.

Thats called stealing
 
utcrazy said:
I'd also like to add that posting support discussions and similar information in public is strictly against our TOS.
Click to expand...
I didn't see anything like this in the tos?

You guys are talking about Comfyhost.com right? lol

And Mr P what were you going to do with the server?
 
[CH]Dan;979796 said:
I didn't see anything like this in the tos?

You guys are talking about Comfyhost.com right? lol

And Mr P what were you going to do with the server?
Click to expand...

sorry, i missed your post.

Didn't find anything tellin i couldnt discuss support conversation.

And like i said above, testing anti-fraud solutions for a CPA (cost per action) company :p
 
Status
Not open for further replies.
Back
Top