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ComfyHost.com VPS - Not a very happy Camper.
- Thread starter =dan=
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lol dan, I cant belive it though.. I thought mark had more brains than this :\.
HUH, WTF Do they not answer your question just to piss you off or something
I did consider comfy host :\
Sorry, It just reallly piss's me off when you have to repeat the question twice in differnt wordings to get the reply you want
Why reply with bull---- when the answer is sooo simple "No" :S Arghhh I feel erage comming.
I take back everything I said Client deserves a full refund + 20$ compo for brain damage from banging there head on the wall over the last 2 weeks.
HUH, WTF Do they not answer your question just to piss you off or something
Im so ----ing glad I picked steadcom instead of comfyhost
I did consider comfy host :\
Sorry, It just reallly piss's me off when you have to repeat the question twice in differnt wordings to get the reply you want
Why reply with bull---- when the answer is sooo simple "No" :S Arghhh I feel erage comming.
I take back everything I said Client deserves a full refund + 20$ compo for brain damage from banging there head on the wall over the last 2 weeks.
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Yep I take back everything about not getting a refund, I think you deserve one.. Seen enough from this company in the last 20 mins to last a life time.
Id like to see what Mark has to say for him self.. Hopfully he can try to fix these issues with his company
If hes willing to then I dont see to much of a issue.. Learning from your mistakes is all thats needed to win in life!
Id like to see what Mark has to say for him self.. Hopfully he can try to fix these issues with his company
If hes willing to then I dont see to much of a issue.. Learning from your mistakes is all thats needed to win in life!
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Hey folks, I am always quite sad to hear about unhappy customers with my company. We are in a major transition period at the moment, just moving from our old DC to the one in LA. That is the reason why the VPS took so long to be configured. The VPS was working the last time I talked to the client, but they seem to have canceled their account. I am happy to offer a refund, as long as the client gets in touch with me again.
As far as support, well, that's not me. That's not anyone I would specifically hire myself. But they are good techs as far as fixing issues. They don't need to be bothered about questions with the company.
We've had an overwhelming amount of dedicated server orders, so VPS is kind of taking a side step in this transition. We hope to perfect the process shortly and get back to regular operations. You all know I wouldn't put my name on something I don't fully trust myself. I will personally admit that my company acted improperly to the client as far as setting up the VPS server outside of the regular hours this process takes. From all of us at Comfy, we are truly sorry.
Thanks
As far as support, well, that's not me. That's not anyone I would specifically hire myself. But they are good techs as far as fixing issues. They don't need to be bothered about questions with the company.
We've had an overwhelming amount of dedicated server orders, so VPS is kind of taking a side step in this transition. We hope to perfect the process shortly and get back to regular operations. You all know I wouldn't put my name on something I don't fully trust myself. I will personally admit that my company acted improperly to the client as far as setting up the VPS server outside of the regular hours this process takes. From all of us at Comfy, we are truly sorry.
Thanks
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=dan=
b&
Ok thanks! Replying to your email now.
So who does the hiring for your company? And they were simiply being asked if Hypervm was provided, being technical support they should know what the vps has.
Thanks a lot GeekRack! Everything is looking up right now as we spoke with our current provider IGCHosting.com and they have upgraded our vps. Not as big as comfyhost's but big enough to continue accepting people! :beer:
As for us, CancerHost.com, will not go down due to lack of funding. We have three very supportive clients, a great host, and a strong staff (Thanks Josh and Cameron). Sorry guys, Josh isn't too active here. :fangel:
Special Thanks to Ralph, and UWHosting for helping when we need it.
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wow igchosting is so $$$, I see why you wanted to leave 
I had a feeling UT would come and offer a refund.. They have always seemd like a nice enough person on FWS.
Good work UT
I do think after what I have seen that you have alot of work to put in to you VPS's though.... & Staff
I had a feeling UT would come and offer a refund.. They have always seemd like a nice enough person on FWS.
Good work UT
I do think after what I have seen that you have alot of work to put in to you VPS's though.... & Staff
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wow igchosting is so $$$, I see why you wanted to leave
I can not answer why they were looking elsewhere, but I can say when they received the 15GB / 256MB RAM with Cpanel it was $0.00 per month -- so it wasn't the price they were paying. Maybe it was what they were going to get for their budget. Not sure.. I believe we have given Cancerhost the support and service they needed in a timely matter.
We always work with our customers within the budget they want.
I will say this we always review our pricing to be sure we are as competitive as we can be WITHOUT sacrificing our support and service.
UtCrazy - I would have your tech team review what hypervm can and will do for you and your customers. If you have a template already made for cpanel it is a matter of minutes to re-build a customers VPS-- not days.
I can understand persons need to read the TOS - but I would recommend you take down the 30 day money back logo on your vps page-- it can be misleading.
Cancerhost- let me know what space you were offered and I will add it to your vps.
EDIT: Although we have guidelines and pricing structure, we are a personable company that understands the needs of customers.. we routinely offer goods and services as comp in order to maintain a relationship, but keep in mind it's always at discretion.
Any questions please let me know.
Thank you ,
Adam
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The disk space that we would have received from ComfyHost, providing we did not have the problems we did and stayed with them, would have been 50GB and the bandwidth would have been 300GB. We did not request above the 30GB disk space increase because when we had originally asked for a quote on how much it would have cost us to have our RAM upgraded to 512MB, you had said $20 per month. My assumption was that increasing the disk space to 50GB and RAM to 512MB would be too much of a demand for $30 per month, since the RAM price was so steep to begin with. If you wish to add on 20GB more so we have a total of 50GB, then of course it will be appreciated.
And to make a reply to Dan ([CH]Dan that is), I am not that active here because I am usually too busy building websites for clients and managing CancerHost while you are in school.
As for utcrazy, I would recommend weeding through your "technical" staff and get ones that do know what they're doing. If they do not know the ins and outs of something like hypervm, then they shouldn't be technical support. You also should not have the 30 day money back guarantee logo on every page if it is only offered for specific plans. It is very misleading. Also, I am not really sure as to why you have so little information about your services. Last time I looked, your knowledge base is empty. You need to make it more clear as to what is and is not provided, if not in the knowledge base then somewhere else on the website.
Thanks, we really appreciate it.
Well, at least now we know it wasn't an isolated problem with our account.
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