UbiSoft last week released Splinter cell, this week stores are taking it off there shelves due to how buggy it is, check out the forums: http://forums.ubi.com/messages/overview.asp?name=scell_tech&page=1
Here is a reply I got from UBI Soft's excellent customer support...
1) "We cannot and do not provide refunds."
2) "If you are within the minimum requirements printed on the box, then it should run fine."
I am way above min specs and have done everything suggested in this board and in the FAQ. Game still doesn't work.
Here is my plan: I'm going to be relestless with the Customer Support until they either fix my (actually their) problem or give me my money back. They will pay way more than the $50 they stole from me trying to get their flawed software to work on a perfectly good machine.
As far as not providing refunds, their e-mail messages about how the the game should "run fine" if I meet minimum specs will be perfect for the eventual lawsuit this will most likely come to.
I'll keep everyone informed on my progress