It works, But TrexHost.com doesn't...
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Bye Bye Trexhost.com
- Thread starter Clayton
- Start date
It works, But TrexHost.com doesn't...
I'm about heart broken about this .... Trexhost was the first hosting company
that I liked, admired and respected. The customer service was usually wonderful.
I'm also really, really, really upset right now. The employees have known that there was a problem for quite some time. I did a whois on the risginweb.... domain name and it shows it was created 10 January 2008 and registered to Brent.
You've all known about this for long enough to notify people to give them
time to make decisions.
Above, you said that Trexhost wasn't shutting down until 8 February. Well, I cannot get into any of my sites since early today.
Two and a half days is pretty short notice and pretty crappy treatment
for your "beloved customers".
I hadn't a clue how to transfer any info and now, I guess it doesn't matter.
I'm stuck. Sorry guys, but with treatment like this, I don't think I will be on
your band wagon. I have 12 sites that I now have to try to reassemble. Email that I cannot get.
I've made two phone calls and no one has called me back.
One very important thing I've learned from this is to back up my sites. This
was really my first major experience with creating and setting up so many sites.
I wish you well. I know that you've been dealing with challenges, too. Wish you had considered the customers best interest, as well. I feel really foolish now when I think about how hard I defended Trexhost and myself when I gushed about your service. Karen
that I liked, admired and respected. The customer service was usually wonderful.
I'm also really, really, really upset right now. The employees have known that there was a problem for quite some time. I did a whois on the risginweb.... domain name and it shows it was created 10 January 2008 and registered to Brent.
You've all known about this for long enough to notify people to give them
time to make decisions.
Above, you said that Trexhost wasn't shutting down until 8 February. Well, I cannot get into any of my sites since early today.
Two and a half days is pretty short notice and pretty crappy treatment
for your "beloved customers".
I hadn't a clue how to transfer any info and now, I guess it doesn't matter.
I'm stuck. Sorry guys, but with treatment like this, I don't think I will be on
your band wagon. I have 12 sites that I now have to try to reassemble. Email that I cannot get.
I've made two phone calls and no one has called me back.
One very important thing I've learned from this is to back up my sites. This
was really my first major experience with creating and setting up so many sites.
I wish you well. I know that you've been dealing with challenges, too. Wish you had considered the customers best interest, as well. I feel really foolish now when I think about how hard I defended Trexhost and myself when I gushed about your service. Karen
Your customers? As CEO of risingwebworks.com, contacting trex customers is inappropriate, not to mention misleading, malicious and unethical. Why not contact them in a more respectful way like this:
Tear Trex Technologies LLC customers; we have become aware due to our unique position of insider knowledge that your hosting company is now unstable, unsustainable, and will be closing very soon. We know this because some of us were former employees there, and as such we would like to invite you to move to our company risingwebworks.com.
Your email, Michael F. Hobgood, is deceptive.
Keep digging. Maybe I'll steal a database of your customers and send them an email without your authorization that you'll be closing your doors?
This would give you authorization to notify Trex customers, if you still worked for Trex. You are both misrepresenting your position; and misrepresenting the situation at Trex.
You are making this claim based on private, confidential inside-knowledge of your previous position; using the information in that way may be illegal.
This is simply the lowest form of business that has been my unfortunate displeasure to witness.
Okay, now I'm sure that you can't possibly have authorization to make that request of Trex customers.
Something tells me that it is your fault you couldn't contact the owner of TrexHost - no one else's.
[size=+2]You are contacting the customers of another competing company, under the pretence that you are authorised to do so. You're trying to steal customers, you've lied about and misrepresented your new company; in an attempt to make it sound more favourable to their clients. You have admitted right here in this forum that your employees do not have authorization to touch the accounts at Trex which is why you're requesting usernames & passwords. You are dishonest, and your business practices/strategies are IMHO simply deplorable.[/size]
It also appears, but I can't prove this, that you have deliberately tried to shut down accounts early at Trex so that the customers have no other way of recovering their websites except through making a new hosting deal with your new company.
And you are?
Honestly and under the circumstances good luck to them however they are - and I would not normally say anything like that, but under these circumstances it was to be expected.
for the benifit of Google and other search spiders/crawlers -
RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com
Help get this thread to the top of their search results :lol:
RealEulogy
New Member
Well, I thought I'd chime in.
I'm a trexhost user and got this email like on the 28th and my sites are down already.
I really don't know what to say. I went with a smaller business because I knew they'd put more emphasis on customer service, which they did.
The email is a joke. When I signup for hosting, should be asking for a picture of the owners ID to make sure they're not 16?
I found the email highly unprofessional. Why the hell would I goto your new hosting company when you have associated yourself with a business that can't even function, can't even find their boss?
I'm pretty sure what you did is illegal. It's fraud, and corporate espionage. And the fact that trexhost is shutting down in a non reasonable time frame, a judge may find that coercive in nature.
I'm a very understanding guy. I get it. "---- happens" (I can say ---- right?). I get it and even if that story is true, I get it, but you handled it unprofessionally. This isn't the playground where you're fighting over the sandbox, this is a business. Your clients are in a business. You are in a business.
I'm just disgusted at the manner in which this was handled. ---- happens, but the real character of people come out when they have to deal with ----.
I didn't use the same handle here as I used over at trexhost because I wouldn't be surprised if you'd violate the privacy policy and post information to some how "get back" at me.
PS: Guaranteed 10 days to move my stuff, down in 2.5 days. ---- you!
I'm a trexhost user and got this email like on the 28th and my sites are down already.
I really don't know what to say. I went with a smaller business because I knew they'd put more emphasis on customer service, which they did.
The email is a joke. When I signup for hosting, should be asking for a picture of the owners ID to make sure they're not 16?
I found the email highly unprofessional. Why the hell would I goto your new hosting company when you have associated yourself with a business that can't even function, can't even find their boss?
I'm pretty sure what you did is illegal. It's fraud, and corporate espionage. And the fact that trexhost is shutting down in a non reasonable time frame, a judge may find that coercive in nature.
I'm a very understanding guy. I get it. "---- happens" (I can say ---- right?). I get it and even if that story is true, I get it, but you handled it unprofessionally. This isn't the playground where you're fighting over the sandbox, this is a business. Your clients are in a business. You are in a business.
I'm just disgusted at the manner in which this was handled. ---- happens, but the real character of people come out when they have to deal with ----.
I didn't use the same handle here as I used over at trexhost because I wouldn't be surprised if you'd violate the privacy policy and post information to some how "get back" at me.
PS: Guaranteed 10 days to move my stuff, down in 2.5 days. ---- you!
RealEulogy
New Member
Wow, I made a post and it's not showing up for some reason. I'm too pissed off to rewrite it.
I'm pissed off even more. I went over to the WHT forum and it's stated Rising webworks was formed just in january, with the anticipation of trexhost going down. Over here, michael said it's been up for a year.
So he's lying.
AND!!!
At january 10th, they knew things were going down, but they waited 18 days to tell the customers about it.
I'm pissed off even more. I went over to the WHT forum and it's stated Rising webworks was formed just in january, with the anticipation of trexhost going down. Over here, michael said it's been up for a year.
So he's lying.
AND!!!
At january 10th, they knew things were going down, but they waited 18 days to tell the customers about it.
Who am I?
Who am I? Who are you? and do I really care?
I am a person who has been pissed off by Micheal and his group for the way they have handled themselves with Trex Host.
They could have stayed and helped the customers they so badly want and make sure they are ok, that to me would have shown that they do indeed care like they say they do , it would prove it to everyone, instead.. they save their own asses and say"oh..trexhost is closing on the 8th (chuckle, chuckle) but you can come with us, we are more expensive and the plans have changed allot. even then people who would like to move over can't even get a hold of them and are VERY leary because their website isn't completed and only registered for one year. I design websites, I could design a fully functional site in less then a month they claim to say they have had.
It's simple, stay to the end.. help out - go out of your way, this will win your customers over.
Move them over, heck even give them one free month to get the ball rolling, this would have made you top of the world in reseller hosting, instead.
you handle it very poorly, you are told that you handle it poorly, your customers have to hunt you down on the net in forums, and you still don't listen,,, these people are your customers and yoou don't listen to what they are saying... stupid stupid person.
This is why you don't deserve to make it and this is why i will help bring you down, one way or another.. and for the person asking who i am... who are you? and I don't give a ----!
Who am I? Who are you? and do I really care?
I am a person who has been pissed off by Micheal and his group for the way they have handled themselves with Trex Host.
They could have stayed and helped the customers they so badly want and make sure they are ok, that to me would have shown that they do indeed care like they say they do , it would prove it to everyone, instead.. they save their own asses and say"oh..trexhost is closing on the 8th (chuckle, chuckle) but you can come with us, we are more expensive and the plans have changed allot. even then people who would like to move over can't even get a hold of them and are VERY leary because their website isn't completed and only registered for one year. I design websites, I could design a fully functional site in less then a month they claim to say they have had.
It's simple, stay to the end.. help out - go out of your way, this will win your customers over.
Move them over, heck even give them one free month to get the ball rolling, this would have made you top of the world in reseller hosting, instead.
you handle it very poorly, you are told that you handle it poorly, your customers have to hunt you down on the net in forums, and you still don't listen,,, these people are your customers and yoou don't listen to what they are saying... stupid stupid person.
This is why you don't deserve to make it and this is why i will help bring you down, one way or another.. and for the person asking who i am... who are you? and I don't give a ----!
You are soo getting +rep for that.. Ill throw myself on that bandwagon too
RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com RisingWebWorks.com
So what happened to WHT saying it was a valid reason???
http://www.webhostingtalk.com/showthread.php?p=4937847
Doesn't look like they are happy either no? Another lie? YEY Your turning out like VaguHost!!!
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Record expires on 2009/01/10 UTC
Record created on 2008/01/10 UTC
Welcome RealEulogy. I'll draw your attention to the forum rules which clearly state that your first few posts are manually moderated. I basically agree with everything you've said, and I hope you can find a suitable replacement host here on FWS! As far as I can tell, RisingWebWorks.com have acted in a disgraceful way (regardless of the situation with Trex).
I suggest having a look through the Paid hosting offers forum, and feel free to ask the hosts there any questions.
:beer:
Too funny...
I understand your mad at TrexHost and the new host, whatever its called, and I do hope you can find a more reliable host that suits your needs.
I do not understand why is trexhost.com hosted on server with more than 500 other sites.
Talking from my experience hosting company most probably chose dedicated server where they put only one own site.
But taking a look on Ip Neighbors it show up that on the server 75.126.88.188 (ip address from server where site is hosted) are hosted in total 509 website.
Talking from my experience hosting company most probably chose dedicated server where they put only one own site.
But taking a look on Ip Neighbors it show up that on the server 75.126.88.188 (ip address from server where site is hosted) are hosted in total 509 website.
Code:
22. [B]www.trexhost.com [/B]Whois [+]
23. abateins.com Whois [+]
24. sistersculturalstop.net Whois [+]
25. www.a1t.org Whois [+]
26. www.im-gamers.com Whois [+]
27. eastkypaintball.com Whois [+]
28. ashandts.com Whois [+]
29. www.oneconservativeamerican.com Whois [+]
30. carlsbadbesthomes.com Whois [+]
31. www.bigappletutor.info
32. gccounseling.com Whois [+]
33. silvermoonz.com Whois [+]
34. www.homemarket-europe.com Whois [+]
35. careintheworld.com Whois [+]
36. www.millionpixelzone.com Whois [+]
37. www.active-technologies.com Whois [+]
38. docreborn.com Whois [+]
39. www.crossculturetours.com Whois [+]
40. www.netcityauctions.com Whois [+]
41. www.googletagsubmit.com Whois [+]
42. eatingsnacks.cometcetcetc...Do i need to show you how many companies have only their own site on one server? Please check these ip address from server of companies (here are only couple):
208.67.87.2
205.177.13.3
208.76.80.221
208.80.120.167
69.59.28.161
205.234.192.219
I can give you 100 other ip address that will show you that really host companies place their site only on one server.
208.67.87.2
205.177.13.3
208.76.80.221
208.80.120.167
69.59.28.161
205.234.192.219
I can give you 100 other ip address that will show you that really host companies place their site only on one server.
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I have show you ip address that will give back 500 domains assigned to one ip address and i have show you ip address where you can find only 1 or a couple domains all related. Maybe i'm wrong but test simple prove to me who are big fish and who are small fish in hosting industry.
Actually it doesn't, I could set up a tiny VPS and you would only see one site, if for example I set up a host site on a dedicated IP for SSL then again you would only see one site.
So your test is not a good measure of anything really
