Where is that listed? On the site? Welcome email?We have ICQ and email as 2 different channels to be reached.
Time shows that it is enough so far
Does one automatically kick in if one goes down? Ir do you have to be contacted first? If the latter, where is that contact listed?We have a backup of the website ready hosted in 3 multiple locations and should their be any outage we have 3 backup options to choose from.
[JSH]John;1039469 said:Due to our latest problems, we're looking into moving our entire billing/support system to a different server.
Is that in the welcome email or listed on site?We do supply local-rate telephone support as well as instant message support but not 24/7.
Where is that listed? On the site? Welcome email?
Does one automatically kick in if one goes down? Ir do you have to be contacted first? If the latter, where is that contact listed?
Is that in the welcome email or listed on site?
I currently have it on my server, but if everything goes bigger, i'll go with Google Apps, so i can be reached via email
But i have also msn support, so, it's not that i can't be reached, lol.
It's a good idea to have a site in the case of an emergency with network updates. However, unless that site is actively mentioned, most clients would not think to look for that site in a network outage.
Is it reachable when your site is down?We have support ticket system.