What has happened to HostingDepartment

[Kishadotcom]

Hi,

I've opened a ticket about a week ago, util now, I can't get an answer. Ipmed Craig also about a week ago, I noticed he has logged in but didn't answer my pm. This is about the bills that due for last month, because when I try mo send a payment, it says that the merchant cannot accept any payment.

Now, my site is down.

My ticket and pm is still left unanswered.

 

[ephasenetworks]

What site do you host with them?

I've seen a bunch of complaints over on WHT as well.

Honestly, if you have done nothing wrong and the site is still down for more than 6 hours and isn't resolved. I'd move over to another host.

 

[Kishadotcom]

www.pba-online.net

I've no problem moving to another host, the problem is how do I get the backup files from them.

I had no plans of moving host before, but now it has made me think twice.

 

[Skylar]

If it has cPanel, you can login to cPanel and click "Backups" and make it, then download it. You could also get your new host to move it over (almost always free of charge)

 

[Kishadotcom]

If it has cPanel, you can login to cPanel and click "Backups" and make it, then download it. You could also get your new host to move it over (almost always free of charge)

Site is down. Can't access anything. cpanel, ftp, whm.

 

[Kishadotcom]

ah. site is up. time to backup everything

 

[Skylar]

ah. site is up. time to backup everything

I would probably grab it fast then, if its been unstable.


Best of luck!

 

[T^2]

Hosting Department.com or .net?

 

[~ServerPoint~]

I think .com. And this is the second the "same thread" about them today. Seems one of their customers getting very disapointed with their services

 

[ephasenetworks]

He isn't the only one. It seems HD is having issues throughout the internet.

 

[~ServerPoint~]

Hmm... Dark period seems to be....

 

[ephasenetworks]

Hopefully they'll come up for a few hours so clients can grab their backups.

 

[ephasenetworks]

1400 Kennedy Blvd
Union City, NJ

thats the address for host department. if your local, id give them a visit.

 

[Kishadotcom]

its .net. IDK, what's been happening since late last month. No one's been answering support tickets and their live chat is always offline. Craig used to be online here a lot but haven't seen him lately.

Weird thing also is that paypal says HD cannot receive payments.

My site's been up already and everything's backed up, just in case.

 

[Skylar]

Hmm... Dark period seems to be....

Care to elaborate?

 

[ephasenetworks]

If its .net, I do not know.

I'd try to find their datacenter and ask them directly. There are a lot of hosts who decide to just not pay for their servers which gets closed down.

 

[Kishadotcom]

Site down again for two hours now. And no one answers the support tickets and all their messaging system is offline.

 

[Jan]

Craig hasn't been online here for over 2 weeks and hasn't posted in over a month

 

[geninblaze]

This stinks

I have 5 sites hosted, my last backup is 8 months old and everything's been down for a few weeks now. I really need my data... this is making me edgy.

 

[Kishadotcom]

down for 16 of the last 24 hours... and counting...