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New Member
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Excuse my nickname, but I really feel you ought to know about this.
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I would just like to warn you all about Serverlabs.com, who, from my experiences, are the worst host ever.
I signed up with one of their hosting plans,
Webmaster Pack
4000 MB disk space
60 GB monthly bandwidth
US$22.00/month
That one ^^ to be precise, and you would expect for $22 a month to get decent service.
Well thats not how it turned out...
Within 1 hour of signing up, the server was down...yep, within 60 minutes.
I contacted serverlabs.com support, but received absolutely no answer. So I waited, and waited.
3 hours later the servers were back up, any message from support? NOPE.
I thought ok, perhaps it was a one off.
16 hours later, the servers were down...AGAIN. This time I was starting to get really annoyed, so I emailed them, asking what was up. I finally got a reply 2 weeks later saying that it wasnt their fault and if I didn't like the service I should go someplace else.
I decided to give serverlabs one last chance, everything seemed to be alright for a day, and I though, maybe it is OK after all.
It was not to be.
Within 2 hours, my site had gone, and in place of it was a message saying my account had been suspended.
There is no way my site had gone over the bandwidth limit.
So I emailed them, to recieve the reply that I had broken their TOS and if I wanted to keep my account, had to pay them a $50 fee.
I had definately not broken the TOS, and I was not about to pay $50. So I replied, to no avail.
By this time I had had enough, and so requested a refund. To be told by a billing representative that I could not recieve any refunds until I had paid my $50 TOS fee. That was the final straw, I was NOT paying $50 to get my $22 hosting fee back.
I emailed them one last time saying there was no way I was going to pay them any more money, and told them to cancel my account.
I am still looking for another host, I am definately not going back to serverlabs.
Let this be a warning to everyone out there, DO NOT use serverlabs. This host needs to be handled with the uttermost caution if you even want to keep your money safe.
So STAY CLEAR of Serverlabs.com.
Regards,
Tom Hut
Excuse my nickname, but I really feel you ought to know about this.
-----------------------------------------------------------------------
I would just like to warn you all about Serverlabs.com, who, from my experiences, are the worst host ever.
I signed up with one of their hosting plans,
Webmaster Pack
4000 MB disk space
60 GB monthly bandwidth
US$22.00/month
That one ^^ to be precise, and you would expect for $22 a month to get decent service.
Well thats not how it turned out...
Within 1 hour of signing up, the server was down...yep, within 60 minutes.
I contacted serverlabs.com support, but received absolutely no answer. So I waited, and waited.
3 hours later the servers were back up, any message from support? NOPE.
I thought ok, perhaps it was a one off.
16 hours later, the servers were down...AGAIN. This time I was starting to get really annoyed, so I emailed them, asking what was up. I finally got a reply 2 weeks later saying that it wasnt their fault and if I didn't like the service I should go someplace else.
I decided to give serverlabs one last chance, everything seemed to be alright for a day, and I though, maybe it is OK after all.
It was not to be.
Within 2 hours, my site had gone, and in place of it was a message saying my account had been suspended.
There is no way my site had gone over the bandwidth limit.
So I emailed them, to recieve the reply that I had broken their TOS and if I wanted to keep my account, had to pay them a $50 fee.
I had definately not broken the TOS, and I was not about to pay $50. So I replied, to no avail.
By this time I had had enough, and so requested a refund. To be told by a billing representative that I could not recieve any refunds until I had paid my $50 TOS fee. That was the final straw, I was NOT paying $50 to get my $22 hosting fee back.
I emailed them one last time saying there was no way I was going to pay them any more money, and told them to cancel my account.
I am still looking for another host, I am definately not going back to serverlabs.
Let this be a warning to everyone out there, DO NOT use serverlabs. This host needs to be handled with the uttermost caution if you even want to keep your money safe.
So STAY CLEAR of Serverlabs.com.
Regards,
Tom Hut
, where did we have 16 hours of single downtime? We have our MRTG graph show on our website, and we have alertra uptime status for our client. Some more, we don't have customer from FHS, most of our customer are from WHT, if we really have 16 hours of single downtime, there should be many thread complain about our services in WHT.
