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I think they only really deal in reselling and dedicated servers, but I've talked with Mike there a few times and he's always very fast to reply to anything I asked. If support is a major consideration I'd take a look there.
I don't agree - MOST ... Cable Hosts are more than willing for you to host - as long as they know your doing it - and YES, they will charge a bit more (although I know some that won't if they know its a non-profit site) ... Optus@Home for one.
Bandwidth is getting cheaper and cheaper - it won't be to much longer before PAD OC-192's will dominate on multi-homed networks - with no limitations as per throttled band etc.