I work part-time at a store called Zehrs. Its basically a supermarket very popular in ontario Anyway I work in the deli area and today I had to cover for the bakery people. Well everythings going fine, just a regular day working. When I get a call to the front desk for a return. I get there and I find out that this lady wants to return a half-eaten birthday cake!!! I asked her why she wanted to return it and she said, "It didn't taste very well". I'm thinking why did you eat half of it? Anyway I tell her we can't return it and give her the money back, but I'll give her store credit, and she flips! Says I was be racist because shes from Spain!?! The lady that works at the front desk was standing there with her mouth wide open when she said that. I told the lady that I'm not racist but we can't return a half-eaten cake. So she goes I want to see the bakery manager (that's me) and I tell her that thats me. She goes well I want to see the store manager so I call Bob (Store Manager) and I tell him whats going on. He tells her that he can not return the cake. Again she flips! She tells us shes never coming to the store again, that we're all racists and should be put in jail.
Should I have taken the cake back and given here a full refund? I mean come on the cakes half eaten!
Should I have taken the cake back and given here a full refund? I mean come on the cakes half eaten!