Check this ticket out, another one that just shows how incompetent shoutserv (i refuse to call them by a different name) are:
http://www.hostingspace4u.com/order/viewticket.php?tid=215196&c=XzeE8z1B
Doesn't it just speak wonders about their staff, and this virus guy whos a staff member
http://www.hostingspace4u.com/order/viewticket.php?tid=215196&c=XzeE8z1B
Doesn't it just speak wonders about their staff, and this virus guy whos a staff member