servage sucks
Hello, Guys
Just funny My full support conversation with servage hosting:
They guys are :
1. Not professional
2. Not deliver what promissed
3. Susped your account for any reason when they want
It is nightmare for any webmaster..
I'll move My website to another hosting soon.
Feb 04 - 12:20 GMT
Servage - Bob
Hello Konstantine,
I have checked that you have submitted another ticket regarding same issue and my colligue Sam has already given you the explanation.
Thank you!
Kind regards,
Bob, Servage Hosting
Feb 04 - 12:17 GMT
Customer
Account was suspended due to many hits.
Feb 04 - 12:16 GMT
Customer
Account was suspended due to many hits.
Feb 04 - 12:15 GMT
Customer
Hello,
What is illegal on my content?
Feb 04 - 12:00 GMT
Servage - Bob
Hello Konstantine,
Thank you for updating this ticket. Due to our legal obligations with respect to German law, we are forced to remove any copyrighted content right away, regardless of complaints. Thats why your account had suspended. So please stop uploading any illegal or copyright contents.
Thanks for your understanding!
Kind regards,
Bob, Servage Hosting
Feb 04 - 10:35 GMT
Customer
Hello,
I would be happy if you not suspend account every day. If it continues, I really can't stay with you guys.
Feb 04 - 00:54 GMT
Servage - Patricia
Hello Konstantine,
We are sorry to read what the forum says, buts not true. Kindly advice if you want your account closed keep renewing.
Kind regards,
Patricia, Servage Hosting
Feb 03 - 22:48 GMT
Customer
If it is all not true, and I see in my situation that this is true : tell me 1 reason, why I should not ask for refund?
http://www.freewebspace.net/forums/showthread.php?t=2172464&page=3
Feb 03 - 22:43 GMT
Customer
I would not become your client if i had read this:
http://www.freewebspace.net/forums/archive/index.php/t-2172464.html
Feb 03 - 22:41 GMT
Customer
Thank you for you incredible support, I'll advice your service to all my friends!
Feb 03 - 22:36 GMT
Servage - Sam
Hello Konstantine,
Thanks for submitting this ticket. Please download the content of /www folder on your local computer and make it zipped.
Thanks for your understanding!
Kind regards,
Sam, Servage Hosting
Feb 03 - 22:25 GMT
Customer
Hello,
Please zip files and directories in www direcoty in lyricstemple.zip file.
Feb 03 - 22:35 GMT
Servage - Sam
Hello Konstantine,
At this time today our servers have served more than 425762 requests for your account. Please note that we do allow 400,000 hits per day per account. Please check your stats and find which page/script is generating more hits. Enabling hotlink may help you in this regard.
Thanks for your understanding!
Kind regards,
Sam, Servage Hosting
Feb 03 - 22:26 GMT
Customer
and yes... you again suspend my account.
Feb 03 - 21:17 GMT
Customer
Bob, traffic and hits are diffrent things. What hits have to do with traffic a generate?
My website is lyrics website with albums catalogue which links to external sites with legal mp3 downloads.
The question is : Can you make exeption and not suspend account every day? Acording to your info, you gus have "powerfull cluster" systems. So the hits ammount doesnot need to be issue.
I already found another hoster which have no limits for hits, so if your answer is "no", I supose I'll move my domains from your hosting soon.
Feb 03 - 12:52 GMT
Servage - Bob
Hello Konstantine,
It seems that your website is a online music site. PLease go through stats you can find the refferring pages for your domain. It seems this is the resaon for high traffic to your website.
Thanks for your understanding!
Kind regards,
Bob, Servage Hosting
Feb 03 - 11:38 GMT
Customer
Guys , do you even look in support history?
You suspend my account almost every day because of this. You hit system does not works properly. On some pages I have 10 same images which have to be calculated like 1 hit . Instead it calculate it as 10 hits.
I am afraid that I am going to look for diffrent hosting provider.
Feb 02 - 08:28 GMT
Servage - Scott
Hello Konstantine,
Please note that each Servage account is allowed upto 400,000 hits per day. This is a generic mail send to the owners to notify him that he is nearing the hit count limit for the day. This mail is sent so that the webmaster is aware of the issue and so that he can take necessary measures and the website never gets tripped off. You will need not worry about the mail unless your account exceeds the hit count limit.
Thank you for your understanding.
Kind regards,
Scott, Servage Hosting
Feb 02 - 08:21 GMT
Customer
Hello Support,
We disscussed it already with you but the problem still exists.
Why I have so many hits?
I enabled Hotlink Protection long time ago, but it does not helps!
How can we solve the problem?
We have noticed that your account is using many server resources
at the moment. The hours your account has had 311787
requests for your site which is quite allot. We will have to ask
you take measures to lower the load or we may be forced to temporarily
suspend your website.
We hope that we do not need to take such drastic measures but
it may be necessary to ensure good performance for other
customers on the cluster. I'm sure that you understand our
commitment to provide the best possible service to all customers.
If you have any questions please submit a support ticket via the
control panel and our support staff will be happy to answer any
questions you may have.
Best regards,
Your Servage Team,
http://www.servage.net
This is an automated email. For questions or concerns kindly
open a support ticket via the control panel:
http://cp.servage.net/
Oct 05 - 17:00 GMT
Robot
This ticket has been closed as it has been inactive for 5 days. We assume that the issue is resolved and that you were satisfied with our support. Kindly open a new ticket if you have further questions.
Sep 30 - 17:25 GMT
Servage - Patricia
Hello Konstantine,
Thank you for updating this ticket and for confirming to remove requested file and avoid similar content in the future.
Your account has been unsuspended now.
Kind regards,
Patricia, Servage Hosting
Sep 30 - 16:52 GMT
Customer
Hello ,
yes I will remove this html file. Howeever I do not agree with you that this is copyrighted content!
Is a list with songs names of an album a copyrighted content? Than music companies have to sue the every second internet users.
Sep 30 - 15:14 GMT
Servage - Patricia
Hello Konstantine,
Thank you for updating this ticket. We need to take measures if we receive complaints about using other companies content. If unsuspended your account, will you confirm that it will be removed, the content of the site:
http://folk-mp3-100-138.lyricstemple.com/73109217.html ?
Kind regards,
Patricia, Servage Hosting
Sep 30 - 09:43 GMT
Customer
Hello guys,
Accordimng to me there is only description of album with no other content. Open this page and see for yourself!
Sep 28 - 22:05 GMT
Servage - Staff
Hello Konstantine,
The company "Musik & Medien" has proved to us that they own content hosted on your account.
According to them the pmain problem was:
http://folk-mp3-100-138.lyricstemple.com/73109217.html
Kind regards,
Steffan, Servage Hosting
Sep 28 - 14:03 GMT
Customer
Hello,
There is no copyrighted content on the website and never was.
Sep 27 - 21:46 GMT
Servage - Patricia
Hello Konstantine,
Thank you for updating this ticket. Your FTP account has been unsuspended and you are able to remove the copyrighted content and MP3 files. As soon as they have been removed our admin will consider to unsuspend your account.
Kind regards,
Patricia, Servage Hosting
Sep 27 - 17:31 GMT
Customer
Guys, really, just open my directory and see for yourself. There is no mp3 files and no direct links to any files!
Sep 27 - 16:46 GMT
Customer
Guys, really, just open my directory and see for yourself. There is no mp3 files and no direct links to any files!
Sep 27 - 16:41 GMT
Customer
It is like if I make a link to iTunes with words "you can download here new albums" you would close My account too?!??!?!!?
Sep 27 - 16:40 GMT
Customer
It is like if I make a link to iTunes with words "you can download here new albums" you would close My account too?!??!?!!?
Sep 27 - 16:38 GMT
Customer
Yes, and what I have to say!? My website offline and I can't proove now anything! What are you doing guys?!?!?!?!
Sep 27 - 16:31 GMT
Servage - Staff
Hello Konstantine,
I kindly ask you to contact:
Musik & Medien
Volker Tanger
Am Rosenhag 24a
12623 Berlin
Tel. 01805-0211219353
Fax 01805-0211214069
Kind regards,
Steffan, Servage Hosting
Sep 27 - 16:29 GMT
Customer
Hello,
My website lyricstemple.com and all subdomains are not longer available few days. As far I can see some path problem on your side. Please fix it ASAP.
Before you suspend account you have to look closer to the files and to the website. There is no mp3s available for download onthe website lyrictemple.com or any of subdomains but only cd catalogue with links to third patry payble cd shops ( i work as affiliate for them )
I expect reopening of the account and you appologies ASAP.
I got folowing email from you: Dear Konstantine Novikov,
A Servage system administrator has made the following note to your account: