hc_xtreme said:
anyone has an alternative email to contact riverworld.net?
they emailed me an alternative address but i have deleted it away. i need to contact them beause their server is down for a few days
Sorry I didnt answer your question!, i havnt deleted my email so here it is in full for you :-
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Dear all Riverworld.net members,
Currently Riverworld.net is experiencing server DNS issues, the first
ever experienced during nearly a year and a half of providing hosting
solutions to the public, hence why some sites may be having disrupted
services and become partially dysfunctional.
Please feel rest assured that our remote hands are working diligently
to resolve this issue as soon as humanly possible.
If you need to contact someone, please call 6-140-4662-998 to speak
with someone over the phone (replace "61" with "0" if calling from
within Australia) during the following hours:
British time: 8am - 2pm, 8:30pm - 10:30pm
Sydney time: 5pm - 11pm, 5:30am - 7:30am
Alternatively, you may email our backup support address:
support.riverworld@westnet.com.au
Yet it should be important to note, most issues are currently known.
Riverworld.net is still running as strong as ever. While no Service
Level Agreement is offered to clients on our US based server, a
good-will refund for this month will be issued upon request. Please
open a Support Ticket once DNS issues have been sorted out if you
desire to request a refund.
It should be noteworthy, that our US based servers are 'Internet
grade' solutions. If you need a Service Level Agreement in-place,
guaranteeing your website accessible at all times, then please
contact Riverworld.net on the above listed phone number to discuss
'Business grade' solutions. Our business grade solutions run from
servers located within Australia; both in Sydney and Canberra.
Your account access and website availability should be returned soon.
Please feel rest assured all clients will be updated as soon as a
break-through occurs.
Have a great day.
Regards,
Riverworld.net Staff
www.Riverworld.net
Trading as Glenn Matthew Hill
(ABN 76 746 836 598)
PO Box 97
Lawson NSW 2783
Australia
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