Well, this escalated very quickly into a heated debate. Anyway...
I doubt very much you dont make money out of this host or atleast break even, stop playing the victim and listen to what people think of your host.
or not, who gives a ---- your the one that will lose out when everyone leaves.
You say you "dont have time" but you seem to have alot of time to agrue about this, if you didnt have time, logic says its 100 times easier to just say
"we have all been real busy, sorry about the delays but we are planning to reshape the host bla bla bla"
the end, but noooo someone with no time is setting here wasting time pissing people off.
oh ok.
To be fair, spending a couple of minutes replying to a forum thread where he is being publically "shamed", as such, does not take anywhere near the amount of time it would take to answer most customer tickets. Take into consideration the time to investigate the ticket, troubleshoot, fix the problem, and get back to the free host user - it's going to be a lot longer than the 2 minutes spent posting here. I don't really think that's a particularly fair comparison.
BUT ITS STILL A HOST, no matter which way you look at it, its a host!!!
It offers hosting sevices to its members which makes its members clients.
You can sit here and try and agrue that its unimportant all you want, your only doing that because you cant win.
Also lol, I am really just proving my points, you have spent over 10 mins here fighting on if your host is a host or a it community, yet you cant reply to a ticket in under 10 days??? you seem to be replying to this quickly...
Same point as above.
This is just blatant trolling, and a pretty ridiculous post to make.
If what Zoom says is true, then the uptime overall and previous service has been very good, as the OP agreed with. Taking a look at the support thread over at ZoomCities, my suggestions would be that if support "staff" are going to reply to a help request, they could save a fair bit of time by reading the ticket properly.
10 days is a long time to wait for help, while your site hangs in limbo. That said, it is a free service, and from all reports, that service has previously been very solid.
If these guys - who by my understanding, are largely volunteers - are doing this in their free time, as a community service, then you need to take that into consideration before making complaints. They can do what they're doing now - that is, continue to provide free hosting with limited/delayed support, or they can decide it's not worth the trouble and not offer free hosting at all.
I think everyone - Zoom included - should take a small break from this thread and calm down a bit. It doesn't make ANY of us look any good if we are all on here raging at each other.
TL;DR version:
- Calm down!
- Remember that all services have hitches, and not everything is a quick fix.
- If you don't have anything worthwhile to contribution to this conversation, there's no point exacerbating it with trolling comments like noted above. This thread is already spiralling pretty hard, no need to make it worse for everyone...