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me too facing same problems.
i was impressed by that service a lot.
today when i checked to login in their site,it saying my id or password is wrong.
and i was able to login to CPanel with the address http://188.8.131.52/cpanel
and today i installed a forum in my site,i can access to forum,but when i enter username and password,it saying "page can't be displayed" page.
i think they have many technical problems.