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Hostale An Interesting Live Support

:D.
I liked their approach. In any way what did you want to learn more about the server? Perheps you needed some kind of hints to be used?
 
i am trying to reach their live support and see if they will give me anything funny.
but no luck, they are not answering the chat at all
lol
 
just got through to talk with them.
here is my conversation in the live chat with them.
_______________________________________________________________

Andrew:
Wanted to know the detail of the web hosting server.
Welcome Andrew! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
There are no operators available at the moment. If you would like to leave a message, please type it in the input field below and click "Send" button
Call accepted by operator HostAle. Currently in room: Andrew, HostAle.
Andrew:
hi there
HostAle:
hi
Andrew:
i would like to know the spec of the server used for the web hosting service
HostAle:
2cpu
HostAle:
4cpu
HostAle:
sorry
HostAle:
i made a mistake at fisrt
Andrew:
how much RAM is the server using, and wat processor is used for the server?
HostAle:
Ram equivalent 8gbs
HostAle:
processor quedcort
Andrew:
how bout the processor model?
Andrew:
i mean izzit a xeon? or a icore series
HostAle:
coretoquart
Andrew:
ic
Andrew:
by the way, this 1 is very important
Andrew:
is the servers protected under ddos shield?
HostAle:
why do u ask this?
HostAle:
what type os sites do u have?
Andrew:
coz i want a host that can withstand ddos
Andrew:
my site was ddosed b4 this
Andrew:
although it is just a small website
Andrew:
just a small forum
Andrew:
about opensource OS
HostAle:
i dont host forums
HostAle:
sorry
Andrew:
????
HostAle:
no forums, no video games neither no free host
Andrew:
so ur service is just for hosting static sites only?
HostAle:
and if people sign with this then i dont refund the money
HostAle:
that is correct
HostAle:
did I answer all your questions?
Andrew:
erm... i thought u have php5 and mysql?
HostAle:
no I dont
Andrew:
but at http://hostale.com/web-hosting.html was showing that PHP5 and MySQL Databases is included in the hosting packages.....
HostAle:
no more we are to emove
HostAle:
we are in the transition of removing some stuff
Andrew:
how bout the reseller hosting?
HostAle:
we just made lot of changes
HostAle:
bye
Andrew:
are we allowed to use php5 and mysql in the reseller hosting?
HostAle has left the conversation. Currently in room: Andrew.
 
HostAle:
and if people sign with this then i dont refund the money
Click to expand...
seems like the company is only run by 1 person.
:)
I am wondering, how do they get any customers with this kind of attitude.
i doubt they have any long term customer...
 
Maybe it's a sort of innovative promotion?) Very cool support, I think that he is the only one client in his company
 
JohnnyD:
Hello, I am interested in buying - can you tell me the server specs

Welcome JohnnyD! Your request has been directed to the Technical Support department. Please wait for our operator to answer your call.


Call accepted by operator HostAle. Currently in room: JohnnyD, HostAle.

HostAle:
hello
JohnnyD:
Hi
HostAle:
c2q 2.5
HostAle:
8gb ram
JohnnyD:
how is uptime?
HostAle:
99.9
JohnnyD:
i heard you like to call people punks and to get the **** out of your chat, that true?
HostAle:
why do you want me to treat you that way?
HostAle:
uhh?
JohnnyD:
no I would like to know why you do it.
HostAle:
are you here to buy or what?
JohnnyD:
if I get a good answer maybe
HostAle:
if this is not a presale just leave
HostAle:
I have already an idea of your intention
JohnnyD:
i honestly just want to know if i can expect good support from you
HostAle:
well only for the real customers
JohnnyD:
what is that supposed to mean?
HostAle:
those that only intend to waste my time are not welcome
JohnnyD:
i can understand that
HostAle:
thanks
HostAle:
so
HostAle:
what brough you here?
JohnnyD:
the fact that you seem to be very rude to potential clients
HostAle:
i am here to make $$$ not to read the stupidity of losers
HostAle:
get a life LOSER
 
ok guys,
i think he is not getting anymore clients with this kind of attitude.
there might be already some people had write bad reviews about them
 
Darksoul:
Hello, I am interested in buying. What are your server specs?

Welcome Darksoul! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.


Call accepted by operator HostAle. Currently in room: HostAle.

Darksoul:
Hello.
HostAle:
Processor #1 Vendor: GenuineIntel
Processor #1 Name: Intel Core(TM)2 Quad CPU Q9300 @ 2.50GHz
Processor #1 speed: 2499.804 MHz
Processor #1 cache size: 3072 KB
Darksoul:
How much RAM?
HostAle:
Memory: 8191252k/9371648k available (2204k kernel code, 92540k reserved, 1240k data, 248k init, 5177344k highmem)
Darksoul:
So 8GB right? Is that DDR2 or DDR3, and if so what frequency?
HostAle:
DDR2
HostAle:
10.66
Darksoul:
So its 10,600Mhz?
HostAle:
yes
Darksoul:
Hahahaa
Darksoul:
bye
 
hmm, from Darksoul's post, it seems like hostale has changed the way they answer the online support after all these complains in the forum.

good for them
:)
 
Seems he has improved ;)

HostAle:
hello
Jason:
hi
Jason:
i need hosting
HostAle:
ok
HostAle:
what are you looking for?
Jason:
i handle newsletters and seo for my customers - so i need a vps/server with 15 IPs
Jason:
can you do this?
HostAle:
each of the vps we have to offer comes with 2 you can add extra ips for $2 each one
HostAle:
does it sound good to you?
Jason:
can i send mail though?
HostAle:
yes you can
Jason:
do i need to prove it is opt-in?
Jason:
we buy the email addresses
Jason:
and contact them with our products
HostAle:
if you get caught doing spamminging we terminate your account asap
Jason:
what type of servers do you host on
HostAle:
how many e-mails
Jason:
we send about 500,000/day
HostAle:
only?
HostAle:
spammer
Jason:
yes
HostAle:
my little friend
Jason:
not spam
HostAle:
I refuse to do this, my sis sense tell me not to do it
HostAle:
have a good evening
Jason:
$5/IP
Jason:
I will pay you
HostAle:
no thanks
Jason:
come on! i will pay you double, triple your prices
HostAle:
you goona get me blacklisted
HostAle:
no
Jason:
very few complaint
HostAle:
dont believe you
HostAle:
why you are in a proxy my little friend
Jason:
i am not
HostAle:
from UK
Jason:
i am from uk
HostAle:
tell me
HostAle:
i know you are
HostAle:
cause I went to other part and see you there
HostAle:
hidding
HostAle:
in your thinkerbell custom
Jason:
sorry what?
HostAle:
ok
HostAle:
so talk to me
Jason:
I am?
HostAle:
so why you sent so many e-0mails
HostAle:
spamming is illegal in usa
Jason:
is not spamming
Jason:
We advertise our products to people via email
Jason:
if you don't contact them, they don't know about your product
HostAle:
i am not interested
HostAle:
bye
HostAle:
adeu
HostAle:
taluego
HostAle:
chau
Jason:
Funny stuff
HostAle:
xao
Click to expand...
 
Haha. It got real "interesting" after this snippet of our convo... :p But unfortunatly, if I posted what I wrote, I think I would be banned for life...

Richard Anderson:
Do you allow free hosts to opperate on your reseller accounts?
Welcome Richard Anderson! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator HostAle. Currently in room: HostAle.
HostAle:
we do not offer free host
HostAle:
neither demos
Richard Anderson:
I know
HostAle:
neither coupons
Richard Anderson:
I want to start a free host by buying a reseller and offering it myself
HostAle:
but the plans are very reasonable
Richard Anderson:
is that allowed?
HostAle:
what you mean?
HostAle:
you offering free host to your clients?
Richard Anderson:
I want to buy a reseller account from you (pay money for it) and then offering it people for free if they post on my forum
Richard Anderson:
Do you allow that? as some hosts do not
HostAle:
no you cant
HostAle:
this is not allowed
HostAle:
no free host
Richard Anderson:
Okay, may I ask why its not allowed?
HostAle:

HostAle:
jeje
Richard Anderson:
I do not understand?
HostAle:
like lot of host dont allow this
HostAle:
investigate and you see
Richard Anderson:
Okay, well I also need hosting for an imagehost of mine, can I host that on your webhost? (Like photobucket) there will be no porno.
HostAle:
is this video streaming?
Richard Anderson:
Nope. Just images. People upload images and share the links on forums.
HostAle:
let me find this for you
Richard Anderson:
Thanks.
HostAle:
lots of people will be seeing causing high loads on the server?
HostAle:
please tell me this
Richard Anderson:
If you have a good server. No. If you have a usless ----ty server, yes.
HostAle:
okay
HostAle:
tha answer is
HostAle:
=> NO!!! YUPI!!!
Richard Anderson:
So you have a usless ----ty old server and are a usless ----ty company?
HostAle:
no my server is nor usless ----ty and old but you baris yes
HostAle:
brains
HostAle:

Richard Anderson:
My brains are ----ty, yet your talking to a potential customer like this? Wow, you for real mate?
HostAle:
potential abuser right?
Richard Anderson:
No. Actually I do the reviews for WebHostingTalk and FreewebSpace, we had some reports that you was scamming customers, hopefully I have gathered enought proof you have you shut down for good.
HostAle:
oh yeah! All the llosers that dont have nothing to do but help the Queen Elizabeth to pick her nose and make little bugger balls
HostAle:
You should do man!! dude!
HostAle:
come on!!
HostAle:
get busy this way in uk
Richard Anderson:
Oh wow. You managed to find providesupport's GEOIP feature. Congratulations.
HostAle:
OH wow you also check every detail inspector gadget
HostAle:
very impressed , I am sweating!
Richard Anderson:
Your sweating? I'm not even getting started yet, i'm just sitting in a chair in my underware.. If I had pants on, It would be another story.
HostAle:
I picture you all fat with a dozen of donnets in front of your keyboard and a pesi diet
Richard Anderson:
---- me, did you hack my webcam or something?
HostAle:
yuck!! You need help! Please go to the veterinariasn for a check up
Richard Anderson:
Oh, and it;s actually full fat coke. Not diet pepsi, that stuff makes me sick.
Richard Anderson:
Oh yes, I need the vet's, because i'm a rabbid dog wanting to eat your face off!
HostAle:
well, at least you use your brains for something my uk friends
HostAle:
diet drinks not good
HostAle:
for the health
HostAle:
ohh I am a male
HostAle:
with hairy arnpits very sweaty
Richard Anderson:
I guessed that... No female would be as retarded as you have been.
Click to expand...

If anyone wants the rest, I saved it :p let me know and I will PM it. lol. he would not answer the support after that :p

Ivona Humperlot:
Help please, my friends website is down, its urgent
Welcome Ivona Humperlot! Your request has been directed to the Technical Support department. Please wait for our operator to answer your call.
There are no operators available at the moment. If you would like to leave a message, please type it in the input field below and click "Send" button
Click to expand...
 
Last edited:
just wanted to share another conversation, which i asked in a very polite way.
hahahaha


Alicia:
Want to know about hosting for a blog.
Welcome Alicia! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator HostAle. Currently in room: HostAle.
HostAle:
yes
Alicia:
hi
HostAle:
you can host a blog
Alicia:
i am going to run a very high traffic blog
Alicia:
will that ok?
HostAle:
how high
Alicia:
i am going to stream my own video
HostAle:
no, thanks
HostAle:
please find other host
Alicia:
y can't?
HostAle:
video stream is not allowed here
Alicia:
but it is not copyrighted
Alicia:
it is my own video
Alicia:
from webcam
HostAle:
thing is since you have some many traffic it might verload my server
Alicia:
huh?
HostAle:
yes
Alicia:
then wat is the specs of the server?
HostAle:
ucpu
HostAle:
4cpu
HostAle:
ram 8 gb
Alicia:
if thats the case, i dun think it will overload the server
Alicia:
when i was on a 512mb ram vps, it works just fine
Alicia:
and that was on a shared hosting
Alicia:
but that host is unable to let me upgrade, thats y i wanted to transfer
HostAle:
then you will have to purchase the $16.97 master plan
HostAle:
and if you nne to upgrade to alpha then you always can too
Alicia:
u mean the master reseller plan?
HostAle:
alpha supernova is $26.97
HostAle:
master resller
HostAle:
excuse mean master reseller
Alicia:
oh
Alicia:
but it should be just fine on a shared hosting
HostAle:
well you said on a vps was fine
Alicia:
coz everytime when i stream, there is only about 90+ connection to the video
Alicia:
so i dun think it will make the server overload
Alicia:
i just need more bandwidth
HostAle:
then if you need more bandwith you really have to pay me more
HostAle:
then the alpha for $26.97
HostAle:
you get more benefit
Alicia:
currently i am interested with the Lux3 plan
HostAle:
oh no dude
HostAle:
that is impossible
HostAle:
sorry
Alicia:
but isn't that plan is unlimited bandwidth?
HostAle:
it is unlimited but for something like yours is different, I know the story with high traffic blogs also with the streaming
HostAle:
this is why I am presenting you this idea with the alpha
Alicia:
since on a shared hosting on a 512mb vps have no problem, i think ur server should be no problem
Alicia:
since ur server is so much higher specs on the cpu and ram
HostAle:
I cant
HostAle:
this is why I am presenting this to you
HostAle:
with the alpha if you want more bandwith
Alicia:
but i do not have that much budget for each month yet
Alicia:
and i just need a shared hosting only
HostAle:
but you same said that it is a high traffic and that need more bandwith
Alicia:
that is y i said the Lux3 plan is sufficient for me
Alicia:
since the Lux3 plan have unlimited bandwidth
HostAle:
i am sorry but the most the least flexible I can offer you the is the master $16.97
HostAle:
if not that 's it
Alicia:
wait, are you trying to tell me that your shared hosting does not actually have unlimited bandwidth?
Alicia:
and wat u advertise is just a gimmick?
HostAle:
yes it has unlimted bandwith however you and everyone else must follow the usage fair policy
HostAle:
where noone must exceed a certain percentage
HostAle:
this is something I must manage otherwise people without scropolous take advantage
Alicia:
so it means ur Lux3 plan is not unlimited bandwidth?
HostAle:
it is unlimited but I see the direction you are taking
Alicia:
if there is certain quota is capped, it is not unlimited
HostAle:
fair use policy
HostAle:
you know
HostAle:
If you need a vps or a dedicated server so be it
HostAle:
you know
Alicia:
explain ur fair usage policy pls
HostAle:
Someonewho really needs a vps or a dedi
HostAle:
trying to get away with a 1.99 account
HostAle:
you know what Im talking about
Alicia:
coz unlimited bandwidth, will mean unlimited bandwidth, without quota
Alicia:
but u are saying ur unlimited bandwidth do have limit...
HostAle:
Whose talking about bw?
Alicia:
ok, so how much is the quota u have set for Lux3?
HostAle:
Im talking about resources
HostAle:
15 percent cpu
Alicia:
oh, cpu limit
HostAle:
yes
Alicia:
dun worry, the script i use will not use so much cpu resource
HostAle:
If you have a hog or a website, shred will not work as it will be suspended
HostAle:
15 percent cpu on the Alpha
HostAle:
10 percent on the Master
Alicia:
how bout in Lux3?
HostAle:
and 5 percent on the reseller
HostAle:
Its not much, thats why its so cheap
Alicia:
then how much is not much?
HostAle:
not much
HostAle:

Alicia:
so this mean i can't have more than 10 concurrent connection to my website(without streaming) on the Lux3?
HostAle:
you cant use much
HostAle:
if you decide to select this, I will keeping my close eye that you dont overuse this then you will go to master
HostAle:
at once
HostAle:
be aware
HostAle:
are you philiphino?
HostAle:
i can speakl spanish too
Alicia:
but 10 concurrent connection is very low
Alicia:
usually free host can run more than that
Alicia:
i need to be able to have more than 20 concurrent connection
Alicia:
thats y i am using shared hosting
Alicia:
and since i see ur price is not bad, thats y i wanted to transfer to urs
HostAle:
ok then I will give you a chance, just mana=ge this correctly dont want dissapointed then I send you the letter for the upgrade if you overuse, thats all
Alicia:
oh
Alicia:
thx anyway,
HostAle:
are u signing
Alicia:
coz from the way u explain about ur shared hosting server, it seems like u r way too oversold...
Alicia:
i have to reconsider again
HostAle:
ok
Alicia:
then only i will make decision
HostAle:
sure
Alicia:
so, u admit u oversell like hell!!!??
HostAle:
so you cant read?
Alicia:
ok, it means ur hosting is really oversell like crazy....
HostAle:
ok, it means you dont have a clue
HostAle:
duh
HostAle has left the conversation. Currently in room: Alicia.
Click to expand...
 
Yo Richard, I'll happily take a read of the rest of it :lol:

I've been trying for ages to get them to answer my requests, but they always time it out on me.
 
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