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Dead webhost?
- Thread starter sander k
- Start date
It was an absolute mess. Still is an absolute mess. We weren't with them, but know plenty of people who were.
Some servers have been offline for well over a week....over 2 in some instances. People have had their expensive server equipment, routers, hardware firewalls "lost", some were left behind in Pennsylvania, etc.
And for the people who are back up, they are having downtime, network, and routing issues every single day.
Some servers have been offline for well over a week....over 2 in some instances. People have had their expensive server equipment, routers, hardware firewalls "lost", some were left behind in Pennsylvania, etc.
And for the people who are back up, they are having downtime, network, and routing issues every single day.
I have heard that too.
And plenty of hosts are gone too.
Yep...hosts just up and vanished and have yet to come back online. I'm actually okay with that, because it's the hosts who had no contingency plan for something like this. Thinning of the herd, if you will. LOL!!
But it's still sad to see.
Burst used to be very good. We had a few servers there for nameservers or such back in the day. Most recently, we used one of their Windows VPSs for an off-network remote desktop (for checking connectivity to our servers, client accounts, etc)., and support absolutely went to hell. I needed an IPv6 or two added to the Windows VPS, and it took them 24 days to answer the ticket. The IP was never added. LOL!!
Really at the end of the day, this should serve as a wake-up call to hosts, that you can't put all your eggs in one basket, so-to-speak. It's easy to use one datacenter, especially if they're giving you good pricing, but it's just a disaster waiting to happen. How many times do you hear about datacenters losing connectivity, or having fiber lines cut, or whatever, and sometimes the outages last for days. If somebody is running a web-based business off of your host, they can't be down for days.
GreenHostBox
New Member
One of things that bugs me are some hosting providers think backups aren't necessary because they have a RAID. All providers should be automating backups regardless of reason.
MSP - Nick
New Member
I started with Burst when I first got into the industry, and they had good support for the service they provide even though they was low-budget.
Now - I won't touch them with a barge poll!
Now - I won't touch them with a barge poll!
MSP - Nick
New Member
I heard a few people are shipping there servers from the old data centre to the new one and never actually going online..
I wouldn't have even considered them back in the day when I was in the market for a dedicated server. After the "FDC Server Fiasco of 2002" I moved to Server Matrix, which was then changed to "The Planet" and then later changed to "SoftLayer" and I haven't budged since. I vowed not to deal with anymore of these low budget, bargain BS data centers.
I have had a chance to join a discussion about this VPS, dedicated and colocation provider in another community. The reason to participate to this one is that it is definitely a quality conversation. Anyway… Unfortunately, this is another industry lesson to learn. These "burst" folks have been underbidding the market for quite some time, selling dirty cheap and at the end of the day they have probably needed to apply some restrictions to the service usage.
The situation here is similar to the one in the Shared hosting niche where some over sellers got sold to a popular investment fund and started saving on support and cutting "abusive" users. However how does one define that any customer abuses a service that has been sold as "Unlimited".
The only thing we'd do is to sell and buy at reasonable prices and to support companies that do web hosting based on quality.
The situation here is similar to the one in the Shared hosting niche where some over sellers got sold to a popular investment fund and started saving on support and cutting "abusive" users. However how does one define that any customer abuses a service that has been sold as "Unlimited".
The only thing we'd do is to sell and buy at reasonable prices and to support companies that do web hosting based on quality.
I constantly have people contact me and say, "Why should I pay X amount of dollars to you for X amount of space when I can pay the same amount to XYZ Company and they offer unlimited space." Ugh.... The average consumer is stupid. They think unlimited = better. I just face-palm and move on. I pay a premium to have my boxes online at a premium data center and my prices and available plans reflect this. If the customers are not willing (or able) to grasp the concepts of overselling then I don't need to deal with them, nor do I have the time. They can go host their sites with some burst reseller and see what happens.
Have the same thing happen regularly...especially with people asking if I'll pricematch on VPSs, etc. and it's always some ridiculous offer, like the 4GB for $7/mo. or some nonsense. I just explain to them the overselling and wish them luck over there. Most come back within a few months.
