Hey,
Sorry if I repeat things here, but I contacted their PR department and got a few answers!
My questions are in normal font and the answers are in bold!
Approximately how many clients & servers are currently affected?
In Phase 1 of our H1 data center that are 3000 servers and 2600 customers affected; in Phase 2 there are 4900 customers and 6000 servers; for a total of 9000 servers and 7500 customers. H1 is one of six world-class data centers we have in Dallas and Houston.
When are you expected to return as normal?
We are running the data center on five generators; we expect utility power to return next Saturday, July 14, when we plan to do the cutover back to utility power. There are a few random issues as you would expect. I am happy to report that we have less than 50 problem tickets on these 9000 left to manage for our customers.
Can you confirm rumors of FBI involvement?
Jason, the FBI had nothing to do with this. If the FBI wanted to be in our data center, they simply show up at the door and security checkpoints and present a badge. They don’t create electrical fires. That was about the most outlandish rumor I’ve heard. Well … I take that back … there were a few others that were equally absurb.
Finally, can I get a few comments from your staff?
This has been a difficult situation for our customers, and our team has performed brilliantly to get power and the network restored. We have communicated endlessly to customers to keep them apprised of the situation. We are a very customer-focused company, and it showed. Our team has gone above and beyond to do everything possible for customers. Our terms of service in a situation like this require us to provide one-month of service free; we are in fact giving customers in Phase 1 of the data center!
We’ve had letter from customers who have congratulated us on the fine job we’ve done. In fact, a customer in London called me today to say thanks for all the work. His company is one of our largest customers, and here are some of the things he said: “your staff is great; the service during this disaster was incredibly impressive; the response times were brilliant; all the information and communication was excellent; I have no complaints at all.”
All appears to be going well!
Regards
Sorry if I repeat things here, but I contacted their PR department and got a few answers!
My questions are in normal font and the answers are in bold!
Approximately how many clients & servers are currently affected?
In Phase 1 of our H1 data center that are 3000 servers and 2600 customers affected; in Phase 2 there are 4900 customers and 6000 servers; for a total of 9000 servers and 7500 customers. H1 is one of six world-class data centers we have in Dallas and Houston.
When are you expected to return as normal?
We are running the data center on five generators; we expect utility power to return next Saturday, July 14, when we plan to do the cutover back to utility power. There are a few random issues as you would expect. I am happy to report that we have less than 50 problem tickets on these 9000 left to manage for our customers.
Can you confirm rumors of FBI involvement?
Jason, the FBI had nothing to do with this. If the FBI wanted to be in our data center, they simply show up at the door and security checkpoints and present a badge. They don’t create electrical fires. That was about the most outlandish rumor I’ve heard. Well … I take that back … there were a few others that were equally absurb.
Finally, can I get a few comments from your staff?
This has been a difficult situation for our customers, and our team has performed brilliantly to get power and the network restored. We have communicated endlessly to customers to keep them apprised of the situation. We are a very customer-focused company, and it showed. Our team has gone above and beyond to do everything possible for customers. Our terms of service in a situation like this require us to provide one-month of service free; we are in fact giving customers in Phase 1 of the data center!
We’ve had letter from customers who have congratulated us on the fine job we’ve done. In fact, a customer in London called me today to say thanks for all the work. His company is one of our largest customers, and here are some of the things he said: “your staff is great; the service during this disaster was incredibly impressive; the response times were brilliant; all the information and communication was excellent; I have no complaints at all.”
All appears to be going well!
Regards
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