Hello all, this is my first post
My name is Loclyn and I am... I am... a 'servage' victim.
I have been battling with the 'servage' since the 4th of Jan 2007. Its a terrible experience that I wish on no man. (or woman)
I like others on the net have a 'servage' story to tell.
This is my 'semi'-quick version:
When I joined there were two credit card payments to servage, when only one was authorized. (there is more to this but this is the quick version)
Servage deny having received two payments, even though our bank statement clearly shows payments to servage and conversations with our bank officially confirmed those payments.
Servage gave me a transation reference number that didn't match up with any thing at our bank end.
After just a month of dealing with 'The Patricia" and getting no where I took action and reversed one of the payments.
Servage immediately suspended my account, asked me to do a charge back reversal, because they said "it is very expensive for them". They insisted I sort this with my bank. (I then found out that they should have been going through their own banking channels - to mercent - to our bank and not expecting the customer to do all the leg work)
My reaction was first “WTF” but somehow I agreed to reverse the chargeback (God knows why I did that), so I signed a letter of authority that servage wrote to confirm the charge back was in error.
'The Patricia' in her professional wisdom gave me the wrong fax number to fax it to, I emailed it to her instead and to their info and sales email accounts , it took them 12 hours to acknowledge the email and pdf copy of the authority.
However, more hours went by and then I submitted in the ticket to find out whats happening and 'The Patricia' replied hours later and decided to ask me to email the authority again.
I questioned her through the ticket system, hours later she said, opps sorry.
Then I start getting excuses like their admin is sick blah blah, sorry for the delay. more hours go by...
I've now been waiting for 3 days, 21 hours, 8 minutes and counting to get them to put my sites up.
I have these main points to say.
1.email is pretty much instantaneous, why send a fax?
2.servages claim of their average response time to tickets being 20 minutes is not true, unless of course they were meaning 20 Microsoft minutes...haha
3.'Patricia' failed all her lessons in customer service and ended up working at servage.
4.I find it ironic that a hosting company whose sole purpose is ensuring that their customers have very little down time (among other things) marketing the great 'uptime' statistics just pull your sites down without justification.
Yes, I've been serverly 'servaged'