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/Peo, FreeWebSpace.net
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Sorry to hear that you has issue with them, I can only agree a very poor customers support and the fact that they lied on the price make me dubious about the professionally of this company.
You can take a voip number and create a redirect that when you receive an SMS it create a ticket on your ticket system.
Though You will need to do some programming to archive that.
:O i would have instant terminated him.. the funny is that there is no way that a provider don't noticed that you are sending out such a large amount of email...