What can I do to this company?
Hello everyone, here's my case.
I purchased a reseller account from someone (if people think it's their fault then I'll post the name), they said they have 30 days money back guarantee, so I paid them via paypal.
In the first a few days, I didn't find out there was any problem, later some of my friend (I opened a few accounts for my friend to test the hosting) told me there was some problem, and I tested by myself and the problems are real. I searched from many sites, and the answer I got was because of the configuration of the server. So I emailed the salesman, as I didn't know what's their tech support's email address. He said he would forward to the techs.
About three weeks time, the problem still there, and I sent over ten emails to this salesman, his answer was always like he didn't understand my problem, or techs were working on it. I couldn't stand it, and it's nearly going over the 30 days money back time, so I emailed hime to refund me.
At first, he said he couldn't refund me because they didn't have any fault. But later he said they would think about refunding me, and my account would be terminated due to the end of the month (end of August).
Last week, they suspended my account and send me an email said my account was terminated, didn't mention the refund thing at all. Then I sent an email back to ask about the refund, their answer was just repeating that they told me my account would be cancelled first.
Please everyone, is there anything to get my money back?
Hello everyone, here's my case.
I purchased a reseller account from someone (if people think it's their fault then I'll post the name), they said they have 30 days money back guarantee, so I paid them via paypal.
In the first a few days, I didn't find out there was any problem, later some of my friend (I opened a few accounts for my friend to test the hosting) told me there was some problem, and I tested by myself and the problems are real. I searched from many sites, and the answer I got was because of the configuration of the server. So I emailed the salesman, as I didn't know what's their tech support's email address. He said he would forward to the techs.
About three weeks time, the problem still there, and I sent over ten emails to this salesman, his answer was always like he didn't understand my problem, or techs were working on it. I couldn't stand it, and it's nearly going over the 30 days money back time, so I emailed hime to refund me.
At first, he said he couldn't refund me because they didn't have any fault. But later he said they would think about refunding me, and my account would be terminated due to the end of the month (end of August).
Last week, they suspended my account and send me an email said my account was terminated, didn't mention the refund thing at all. Then I sent an email back to ask about the refund, their answer was just repeating that they told me my account would be cancelled first.
Please everyone, is there anything to get my money back?
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