I'll add to this. I've also been satisfied so far. I have the business elite plan and also just today have, in addition to, purchased the bronze Valcato Pro plan. My Valcato Pro plan isn't set up yet, so I can't say yet whether it is of better quality and service. I even prepaid both plans for a year... I must be nuts! Anyhow, I'd say the only difficulties I've noticed so far is that these people are extremely busy, and sometimes they get bogged down. But, so far so good and no complaints yet. I'll stop back and give my opinion of the Valcato Pro plan after I get setup and running. My advice to you is to give it a try. Jerome, Liam, and Jesse are decent people, and they try their best to take care of you. My 2cents worth.