We have had no tickets that have been unanswered for 2+ days. Maybe you should try resending your ticket?
@k1nj0: Mini Host and Spoilt Host are indeed DIFFERENT companies, although they are run by the same management team.
If the name is censored, take it as a clue that said company didn't have a clear history here and should be stayed away fromEdit, the former name was filtered. could that be a clue? lol