i have been using services of arvixe for last two years; however, i did not plan to continue my website so i did not go for renewal. arvixe people sent me message that your domain expired and no more active; however, they also charged me USD154 and on my billing statement showing expiry 2019. for last two weeks i am asking them for refund but they are not replying. my complaint ticket number is showing ópen' as status but no further action; i have sent them reminders but no response from them. form different forums it seems they are in trouble..... what should i do if they do not refund? my bank also saying you first pay us then we will lodge dispute with merchant.