The following is nothing more than a rant, so read at your own discretion. IF you wish not to, please click the back button on your browser now. Thank you.
I remember another member here who always complained about their DSL service, Needcgispace, wasn't it? Anyway, I never had any major issues with them so I didn't think much of it. Everything was fine up until about a week ago. I'm provisioned for 3000/768k and I generally got pretty close to those speeds, 2800/680k or so. My pings were never great, but they weren't bad either. 40-60ms was average and I was still able to find a decent amount of game servers where I could play. Then came the problems. Late Monday/early Tuesday (21st/22nd) browsing the web just seemd abnormally slow. I new something wasn't right, so I did another speed test. Instead of getting 2800/680k I got 283/380k. What!?! OK, something isn't right here, lets try a traceroute. 150ms to the ----ing DSLAM at the central office and 20% of my packets are still getting dropped there. By the time I actually got to Google my pings were nearly 200ms and I was losing nearly 30% of my packets.
Enter Verizon Tech Support. After waiting on hold for 45-60 minutes, and if by some luck of the draw you get someone who actually speaks ----ing English, you wish they didn't after you hear the garbage spewing out of their mouth. They're trained monkeys who can do nothing more than read off of script cards. "Suddenly I'm experiencing really high latency and a lot of packet loss." They go on with the useless restart your computer and modem replies. When you try to explain the problem is with their network they get all defensive. "No, sir. The problem must be your computer. Our network is fine" they say. If the problem is my computer, then can you please tell me why I'm getting 30 ----ing percent packet loss on your network, please? "Would you like to create a support ticket?" they may ask after all of this nonsense. They tell you a tech will look into it and they will call you back.
OK, so the next day comes around. You still don't hear from them, so you call support back and wait on hold for another 45 minutes. When you hear the Indian speaking broken English on the other line, you ask about the trouble ticket from yesterday. What's that? They have no ----ing record of you even contacting them yesterday! Wonderful.
And of course, the issue still hasn't been resolved, and likely won't be in the near future. There's an entire group of us, from all over the ----ing state of Maine, and none of us have gotten anywhere with their support. Verizon has basically told all of us that we're the only one's who are having this problem when all of us have called. This just pisses me off. They are so incompetent.
Because of their advertising of their $15 DSL package all of their equipment is overly congested. They just can't handle all of their users at once, but that should be their probem, not mine. I don't care if they want to make money, I want to be able to use the service I'm ----ing paying for whenever I want. If I have to do something important online, I basically have to do it between 2 and 5am or risk it timing out. It is ----ing ridiculous. I'm still stuck in the rest of a 1-year contract agreement, so I can't really change providers at the moment.
Now if there are still any readers left, congratulations on making it through. I'm sure it mustn't've been easy.
Now while on the topic, if there even really wasn one to begin with, anyone else have any horror stories about their ISP? You've now heard mine.
I remember another member here who always complained about their DSL service, Needcgispace, wasn't it? Anyway, I never had any major issues with them so I didn't think much of it. Everything was fine up until about a week ago. I'm provisioned for 3000/768k and I generally got pretty close to those speeds, 2800/680k or so. My pings were never great, but they weren't bad either. 40-60ms was average and I was still able to find a decent amount of game servers where I could play. Then came the problems. Late Monday/early Tuesday (21st/22nd) browsing the web just seemd abnormally slow. I new something wasn't right, so I did another speed test. Instead of getting 2800/680k I got 283/380k. What!?! OK, something isn't right here, lets try a traceroute. 150ms to the ----ing DSLAM at the central office and 20% of my packets are still getting dropped there. By the time I actually got to Google my pings were nearly 200ms and I was losing nearly 30% of my packets.
Enter Verizon Tech Support. After waiting on hold for 45-60 minutes, and if by some luck of the draw you get someone who actually speaks ----ing English, you wish they didn't after you hear the garbage spewing out of their mouth. They're trained monkeys who can do nothing more than read off of script cards. "Suddenly I'm experiencing really high latency and a lot of packet loss." They go on with the useless restart your computer and modem replies. When you try to explain the problem is with their network they get all defensive. "No, sir. The problem must be your computer. Our network is fine" they say. If the problem is my computer, then can you please tell me why I'm getting 30 ----ing percent packet loss on your network, please? "Would you like to create a support ticket?" they may ask after all of this nonsense. They tell you a tech will look into it and they will call you back.
OK, so the next day comes around. You still don't hear from them, so you call support back and wait on hold for another 45 minutes. When you hear the Indian speaking broken English on the other line, you ask about the trouble ticket from yesterday. What's that? They have no ----ing record of you even contacting them yesterday! Wonderful.
And of course, the issue still hasn't been resolved, and likely won't be in the near future. There's an entire group of us, from all over the ----ing state of Maine, and none of us have gotten anywhere with their support. Verizon has basically told all of us that we're the only one's who are having this problem when all of us have called. This just pisses me off. They are so incompetent.
Because of their advertising of their $15 DSL package all of their equipment is overly congested. They just can't handle all of their users at once, but that should be their probem, not mine. I don't care if they want to make money, I want to be able to use the service I'm ----ing paying for whenever I want. If I have to do something important online, I basically have to do it between 2 and 5am or risk it timing out. It is ----ing ridiculous. I'm still stuck in the rest of a 1-year contract agreement, so I can't really change providers at the moment.
Now if there are still any readers left, congratulations on making it through. I'm sure it mustn't've been easy.
Now while on the topic, if there even really wasn one to begin with, anyone else have any horror stories about their ISP? You've now heard mine.
