Just because a site is getting ddosed doesn't mean it aint secure, not that long ago FWS was ddosed over a period of time is FWS insecure ?
Theres only so much you can do!
Theres only so much you can do!
working on issues now. thread can be closed.
Pretty sure the site is down atm. The site can't be reached right now from the US, Canada, or Europe.
I believe the OP has a valid point. Because of the way that GeekRack has decided to do business, it is not the responsibility of the client to track down who you are reselling from and to deal with them. In a previous thread the owner of GeekRack was upset that the client had gone to burst to ask about a support ticket; well this is the same coin. If you don't expect your clients to go to Burst for support then why should they be responsible for reading Burst's TOS when they signed a contract with you (GeekRack). It is an oversight in terms of GeekRack's TOS and so it must be dealt properly.
And the support thing...I believe it was also touched on previously heh. GeekRack has an abundance of sales reps whom I assume all have access to support; however, I believe very few of them have any power in dealing with Burst and there is where the problem lies. It seems all the issues are coming from a disconnect between GeekRack's dedicated server customers and GeekRack's ability to meet support because of an awkward reseller setup. I could be entirely wrong about the situation in which case simply regard what I just typed as a useless story .
I hope you get this sorted out and get your server(s) back online!
Regards,
Tang
Lets again get some facts straight here. This is the second time this server has been removed from the network due to PayPal. Bank Of America phising sites and several other complaints. The first complaint the server was removed from the network, we actually waived the fee and got the server put back online. He was advised then of the fee and also in the second email that was sent out.
As i told you via msn and live ticket and all of your friends that have messaged me via MSN. It will not be re-instated without payment. The allegation that you didnt know about the fee this time is laughable.
Lets again get some facts straight here. This is the second time this server has been removed from the network due to PayPal. Bank Of America phising sites and several other complaints. The first complaint the server was removed from the network, we actually waived the fee and got the server put back online. He was advised then of the fee and also in the second email that was sent out.
As i told you via msn and live ticket and all of your friends that have messaged me via MSN. It will not be re-instated without payment. The allegation that you didnt know about the fee this time is laughable.
But if your TOS did indeed never say anything about a $50 fee for reactivation then technically the OP was in the right the first time around. However, if you moved to adjust your TOS after the first instance and notified your customers of the TOS change, then I agree with you. Just as long as customers were notified of a TOS change, then everything is good because the host does reserve the right to change the TOS at any time (at least I hope you had that clause in your TOS; if you didn't then...I don't know what to say).
Any comment about the site She...Shenq...Shequ....GeekRack?
As to our site, yes we did have some kiddies having script runs, no doubt probably related to this issue. However the server is now back online. Mark, you really gotta learn how to spell my name . Come on messenger i have a couple of questions for you...