I would like to complain about one host I still have for fooling around with files, as they continually have billing problems, causing their site to become suspended several times. Its happening yet again at this time.
But I also would like to praise Namepad for being the most reliable hosting service I have encountered. I personally have recommended them to people and have nothing but good things to say about them. They are prompt with customer service and always give a heads up when they will do server things.
I would think though that there isnt a place to go at that time for people when their site goes down, as the main site could very well be down as well. Or the mods at the host could be so power hungry they do not like any criticism whatsoever about the hosting, simply stating they get the hosting for free and should can it, dismissing any professionalism even though said people may need to place ads or spend their time posting in the forum to get their hosting, making it essentially not "free".