I just moved to 1and1.com as I wanted a reliable host. All I wanted was a small cname change. They have a 24 hr customer support and I had to call atleast 5 times over 5 days ... and they have not yet made the change. Everytime they say they are sorry for the delay and it seems the agent doesnot have permissions to do the changes and they have to file a request which will be processed by a higher level of support personnel. So basically the guys handling ur calls cannot handle the request and all they say is sorry ... we are handling it as a priority case :confused4 ... its almost a week now ... this cname change is to provide free email from everyone.net ... and none of my 3000 mail users can check mails and I am sure I have already lost half of them ....
Whats the point of having a 24 hr support number if you take 7 days to fix a problem ... I am just hoping that they will someday fix the problem !!!
Whats the point of having a 24 hr support number if you take 7 days to fix a problem ... I am just hoping that they will someday fix the problem !!!