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/Peo, FreeWebSpace.net
From what I’ve heard and read, Kayako is buggy and some people are looking for other options. Two others that are really good would be www.focalscope.com and www.zendesk.com. In the end it depends on what workflow and features you want + what your budget is.
Try ComboxFix. Very effective. Search for the site. I can't put the URL here yet. or go to this site: juntariman(dot)wordpress(dot)com/2010/10/24/d-i-y-combofixing-your-infected-computer/
Just a little bit confused... If it can't boot then no light should be visible in the unit. If there's a pilot light blinking but no display then it's possible to say a damaged video card. Maybe you can use an external monitor to double check if whether your video card is working.
As a total package (from the numerous ones we’ve tried) I’d say FocalScope. Great interface, solid ticketing and tracking, SLA integration and Live chat + self hosted or cloud based. We chose to self host and got it up and running in 1 day + another 2 days to populate all our users to the system.