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There are two right answers to me mind. If you have business with small host companies - all depends on people you deal with, if these people work good - all will be great,
on the other hand in big companies your claims can be lost.
Hey, it is funny, because I am here almost 10 minutes :)
you gave me a wonderful idea, I will write on my first forum wheere I am registered almost 5 years) I hope that some day I will start the same thread here :)