What is Best Support Ticket System?

[worlditsme]

I use to use ipanel ticket support feature, and also livezilla because is easier to use for me.

I agree, Livezilla certainly has it's advantages, especially from a visitor tracking point of view.

 

[perfectip]

We also use Kayako for our support ticket system, which has worked out very well.

 

[deeplist]

Kayako is too just too damn expensive now. That's all I have to say about them. Livezilla seems to be the best free support chat client that we've used.

 

[JJW]

somebody needs to release a low cost alternative.

 

[gmnetworks]

WHMCS by far is the best support system ever! I've used it for 3 -4 years now and I would never think of switching to any other systems. The add-ons you can get whmcs are just awesome.

 

[Tyler]

WHMCS by far is the best support system ever! I've used it for 3 -4 years now and I would never think of switching to any other systems. The add-ons you can get whmcs are just awesome.

Have you ever tried Kayako resolve? It blows WHMCS out of the water as far as support goes.

 

[Alex LL]

hostbill internal support system is same as kayako.

Kind Regards

 

[comforth]

I really like Kayako 4. It has some glitches, but besides that, it has many options to allow you to customize it to fit perfectly for your company.

 

[Rack Nine]

Hi,

We use WHMCS also, it's nice to have billing and support all in one place. It's the best we've used, but we haven't tried kayako.

HTH,

Nick.

 

[M Bacon]

Kayako is quite expensive now. WHMCS ftw.

 

[clubhost]

I use openDesk - Support Ticket System for my website. You should give it a try. Its cheap ($10 / lifetime license) and comes with several features.

 

[ultimatehostings]

WHMCS is good, others are kayako, client exec.

 

[Risto3]

WHMCS or Kayako support suite

 

[theraptor]

The ticketing system included in WHMCS is very good. For standalone Applications, Kayako is the best, but trellis desk is also very good and it is free.

 

[couponsitescript]

I go with trellis and is quite ok for me.

 

[Derek Flahost]

since WHMCS now can integrate Kayako together, it would be nice for those who able to pay for Kayako license to use it together with the WHMCS.

 

[triphost]

WHMCS is the best and it's already part of your billing system (if you use WHMCS.)

 

[Peter Yu]

As a total package (from the numerous ones we’ve tried) I’d say FocalScope. Great interface, solid ticketing and tracking, SLA integration and Live chat + self hosted or cloud based. We chose to self host and got it up and running in 1 day + another 2 days to populate all our users to the system.

 

[Tc-Ltd]

livezella is the prefer one and the best:talk:

 

[Bullten]

I support both kayako and whmcs