Geek Rack Lies to the Customers

EW-Andy · April 5th, 2008, 20:32

Hello Everyone,

I bought a server from GR on 1st April and after 5 days of waiting I got it online(Not Really). Then, I found the root password they've given is wrong. I couldn't log into my server for a single time. I opened a ticket and after 24 Hours, there is no reply from them and Live Support is always offline. I tried to contact them on MSN but they're always offline.

When went to purchase the server, they were replying me very quickly. And this is what Justin said me:

Code:

unfortunately, you are seeing a few complaints about GR from a couple unhappy people out of the 300+ happy clients we do have.

I am the GM of Geek Rack, and I will personally make sure you are taken care of.

ITS A LIE

Now, it's 6 days and I couldn't log in to my server for a single time.

**James** · April 5th, 2008, 20:35

Gracious me, they should win the most negative reviews of the year award.

**Cam.** · April 5th, 2008, 20:36

And they still haven't replied? I suggest you PM a GeekRack rep here and see if they can help

This is like the 20th negative bashing thread here

**Dynash** · April 5th, 2008, 20:50

Is it now time to say that this can't be a problem due to BurstNET, but more to the owners?
have you asked on the forums too?
edit: http://board.geekrack.net/showthread.php?p=135 take a look here, 2 days after the post of the server being offline for 2 days, 2 days after, he got a reply from an admin.

EW-Andy · April 5th, 2008, 20:55

Quote:

Originally Posted by Dynash

Is it now time to say that this can't be a problem due to BurstNET, but more to the owners?
have you asked on the forums too?
edit: http://board.geekrack.net/showthread.php?p=135 take a look here, 2 days after the post of the server being offline for 2 days, 2 days after, he got a reply from an admin.

But that means, they don't care of Support Tickets. They should solve my problem via ticket.

**Dynash** · April 5th, 2008, 21:14

Quote:

Originally Posted by GN-Aniruddha

But that means, they don't care of Support Tickets. They should solve my problem via ticket.

well dude, right now they don't seem to care.
so posting on the forums surely can't hurt.

EW-Andy · April 5th, 2008, 21:21

Quote:

Originally Posted by Dynash

well dude, right now they don't seem to care.
so posting on the forums surely can't hurt.

yeah, No Problem, I'll go for that too

EDIT: Done...now let's see that they bother to reply there or not

**Eclouds** · April 5th, 2008, 21:26

That is odd. Shequeita was trying very hard to correct the problems they had with Burst however I do hope you get an answer shortly. Never fun to be in this situation.

**Darknight** · April 5th, 2008, 21:41

lol you still dont belive that?
its not burst its them, the support is up the crapper..
Yes they may have burst issues but they also have support issues....(Nothing to do with burst)

Ima order a server over the next month and see how it gos,
I will post a honest review in a month or so.

**Eclouds** · April 5th, 2008, 21:58

I see how it is.

**utcrazy** · April 5th, 2008, 23:07

Yeah, I definitely think GR has had the most negative reviews so far. Keep in mind, many were just Burst issues.

EW-Andy · April 5th, 2008, 23:17

By the way, they might have seen the thread. Because, at 6:52 AM IST, they sent me the password while thread was opened at 6:02 AM IST

Problem Solved, but the question is- Do we have to open a thread here every time when GR's support goes down?

**Corazu** · April 5th, 2008, 23:36

Unfortunately that is seeming to be the case... :/

**Dynash** · April 5th, 2008, 23:40

Quote:

Problem Solved, but the question is- Do we have to open a thread here every time when GR's support goes down?

i agree. the way things are going, from the time i've been here, the highlet of bad hosts seems to be nothing but GR. seems like they wont be around for long at this rate.

**Matt8** · April 6th, 2008, 01:19

Issue has been resolved so thread can be closed.

Original poster, if you have anything to add, please contact a mod member and we will reopen it.

April 5th, 2008, 20:32	#1
EW-Andy Senior Member Join Date: Jan 2008 Location: India Posts: 185	Geek Rack Lies to the Customers Hello Everyone, I bought a server from GR on 1st April and after 5 days of waiting I got it online(Not Really). Then, I found the root password they've given is wrong. I couldn't log into my server for a single time. I opened a ticket and after 24 Hours, there is no reply from them and Live Support is always offline. I tried to contact them on MSN but they're always offline. When went to purchase the server, they were replying me very quickly. And this is what Justin said me: Code: unfortunately, you are seeing a few complaints about GR from a couple unhappy people out of the 300+ happy clients we do have. I am the GM of Geek Rack, and I will personally make sure you are taken care of. ITS A LIE Now, it's 6 days and I couldn't log in to my server for a single time. __________________ India Phone Support: +91(989) 328-2401

April 5th, 2008, 20:36	#3
Cam. Pro Join Date: Jan 2007 Location: New Zealand Posts: 2,466	And they still haven't replied? I suggest you PM a GeekRack rep here and see if they can help This is like the 20th negative bashing thread here __________________

April 5th, 2008, 20:50	#4
Dynash Woltlab ♥ Join Date: Jan 2008 Location: United Kingdom Posts: 3,939	Is it now time to say that this can't be a problem due to BurstNET, but more to the owners? have you asked on the forums too? edit: http://board.geekrack.net/showthread.php?p=135 take a look here, 2 days after the post of the server being offline for 2 days, 2 days after, he got a reply from an admin. __________________ -Stephen JavaKrypt.com (@javakrypt) // Antsta.com (@antsta) -- One Law For All - Hope Not Hate

April 5th, 2008, 21:26	#8
Eclouds VPS King Join Date: Nov 2005 Location: Miami, FL Posts: 2,089	That is odd. Shequeita was trying very hard to correct the problems they had with Burst however I do hope you get an answer shortly. Never fun to be in this situation. __________________ ██ Steady Communications, LLC group ██ Virtual Private Servers / Reseller Hosting / Shared Hosting ██ Companies: - Steadcom / VPSTiger (coming soon) / Loudmethod

April 5th, 2008, 21:41	#9
Darknight 1337 Join Date: Nov 2006 Location: Australia Posts: 3,256	lol you still dont belive that? its not burst its them, the support is up the crapper.. Yes they may have burst issues but they also have support issues....(Nothing to do with burst) Ima order a server over the next month and see how it gos, I will post a honest review in a month or so. __________________ Nothing to put here!!! Last edited by Darknight; April 5th, 2008 at 21:46.

April 5th, 2008, 20:35	#2
James Always moving.. Join Date: Oct 2004 Location: London, UK Posts: 1,959	Gracious me, they should win the most negative reviews of the year award.

April 5th, 2008, 21:58	#10
Eclouds VPS King Join Date: Nov 2005 Location: Miami, FL Posts: 2,089	I see how it is. __________________ ██ Steady Communications, LLC group ██ Virtual Private Servers / Reseller Hosting / Shared Hosting ██ Companies: - Steadcom / VPSTiger (coming soon) / Loudmethod

April 5th, 2008, 23:07	#11
utcrazy Wo ist mien Handy Join Date: Jul 2005 Location: Ontario, Canada Posts: 2,857	Yeah, I definitely think GR has had the most negative reviews so far. Keep in mind, many were just Burst issues.

April 5th, 2008, 23:17	#12
EW-Andy Senior Member Join Date: Jan 2008 Location: India Posts: 185	By the way, they might have seen the thread. Because, at 6:52 AM IST, they sent me the password while thread was opened at 6:02 AM IST Problem Solved, but the question is- Do we have to open a thread here every time when GR's support goes down? __________________ India Phone Support: +91(989) 328-2401

April 5th, 2008, 23:36	#13
Corazu I iz Duckz. Join Date: Dec 2003 Location: Richmond Hill, Ontario Posts: 1,352	Unfortunately that is seeming to be the case... :/ __________________ Corazu

April 6th, 2008, 01:19	#15
Matt8 All? No, ALL! Join Date: Jan 2002 Location: On The Internet Posts: 4,986	Issue has been resolved so thread can be closed. Original poster, if you have anything to add, please contact a mod member and we will reopen it. __________________ -Matt hoogetech hosting twitter

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